Senior Engagement Manager

• Jul 2022 - Present

Associate Director Of Operations

• Apr 2021 - Jul 2022

-Responsible for the development and growth of the Project Management team and ensuring all Project Managers are hitting position KPIs.-Lead weekly department meetings and individual one-on-ones focusing on continuing education and problem-solving in the department.-Develop training programs and train new Project Managers across multiple offices.-Responsible for reporting and relaying all department and office health updates to upper leadership.

Project Manager

• Oct 2019 - Jul 2022

-Managed the workflow for a cross-functional team in the implementation of creating and maintaining paid digital strategies for up to 50 clients at a time.-Built, maintained, and surpassed client expectations and relationships through consistent, open communication, and creative problem-solving.-Took ownership of the assigned accounts and ensured that all teammates are clear on roles and responsibilities, and are held accountable for deliverables.-Coordinated and scheduled the design and creation of social media marketing and graphic design projects.-Managed day-to-day client communication, asset management, and calendar for the team. Show less

Account Manager

• Apr 2018 - Jul 2019

-Maintain and strengthen over 300 client relationships by providing marketing effort results through media reports, organization support and reoccurring meetings. -Prospect and on-board 90 new clients through custom pitches and media presentations. -Implemented Brand Ambassador program consisting of over 100 unpaid ambassadors that willingly provide content and promote the MyNorth brand. -Manage all social media including regular posts, social media ad purchases, targeted campaigns, contests, etc. -Collaborate with the MyNorth.com digital editor to plan and create content and articles on behalf of MyNorth Media clients. -Relay feedback to the project manager for the operating software to share requests, problems and opportunities from clients. -Oversee the customer service representative and interns in the department. Show less

Public Relations Assistant

• May 2016 - Nov 2018

-Responsible for monthly activity reports, manual listings, and media tracking. -Work with clients at Chicago FOX News by preparing segment content and capturing content for social media. -Assist with Chicago’s BTN Big10k as VIP Media Personnel by working with reporters during event. -Responsible for monthly activity reports, manual listings, and media tracking. -Work with clients at Chicago FOX News by preparing segment content and capturing content for social media. -Assist with Chicago’s BTN Big10k as VIP Media Personnel by working with reporters during event.

Marketing Assistant

• Jun 2017 - Apr 2018

-Assist with marketing, public relations, social media and promotional efforts.-Maintain congruence between Tasting Room expectations and overall branding image.-Plan and execute a wide variety of events for Bonobo Winery and local businesses.-Provide weekly and monthly analytic reports for sales from marketing campaigns.

Wine Club Manager

• Jun 2017 - Apr 2018

-Maintain over 400 members and ensure exceptional levels of customer services to various club members.-Train staff and implement membership sales techniques and methods.-Develop growth plans and increase tasting room and online sales.-Oversee logistics and shipping for monthly and biannual shipments.

Event Assistant

• Aug 2016 - May 2017

-Work with other team members to plan and execute events for association members. -Conduct radio and newspaper ad buys to promote events. -Collaborate with HGTV to promote Matt Blashaw, Home Show 2017 representative. -Work with other team members to plan and execute events for association members. -Conduct radio and newspaper ad buys to promote events. -Collaborate with HGTV to promote Matt Blashaw, Home Show 2017 representative.

Sales Associate & Front End Coordinator

• Jul 2011 - May 2017

I transition between store locations with ease in maintaining my positions and responsibilities. I assist customers with selections and checkout procedures. We work as a team to display new merchandise and provide exceptional customer service. As a Front End Coordinator I am responsible for opening and closing registers as well as assisting other associates with problems or concerns. I transition between store locations with ease in maintaining my positions and responsibilities. I assist customers with selections and checkout procedures. We work as a team to display new merchandise and provide exceptional customer service. As a Front End Coordinator I am responsible for opening and closing registers as well as assisting other associates with problems or concerns.

Social Media & Marketing Intern

• Aug 2016 - Dec 2016

-Implement communication plan to re-brand and reach new target audience. -Create weekly social media calendar, content, and marketing plan to promote business and increase social media following. -Implement communication plan to re-brand and reach new target audience. -Create weekly social media calendar, content, and marketing plan to promote business and increase social media following.