Experience

Countable

• United States
• Software Development
• 1 - 100 Employee

• Manager, Client Success & Operations

  • May 2023 - Present

• Senior Associate, Client Success & Operations

  • May 2022 - May 2023

• Client Success & Operations Associate

  • May 2021 - May 2022

  • Directly managing a portfolio of clients through rapport building, onboarding services, conflict resolution, strategy, coordinating and leading meetings through various tech mediums, and actively coming up with creative solutions for client inquiries. • Leading client and product operations through tracking client feature requests and working directly with external departments to gauge feasibility and to guide / inform / push forward the customization of client implementations.•Collaboratively leading the department's recruitment initiatives, managing a four-step interview process and supporting on-going employee onboarding. Show less



Ritter Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Case Management Admin

  • Oct 2020 - May 2021

  • Supported individuals experiencing homelessness and connecting them to critical resources during the peak of the COVID-19 epidemic. • Visibly increased overall office efficiency; served as a head-point for interdepartmental and external communications, ensured that everything was in order at all times, created and implemented workflows, and improved any systems that left potential for error. • Screened 100+ candidates for several in-house positions and supported onboarding processes for new hires. • Connected patients to essential care throughout the pandemic, including Case Managers (elicited excellent calendar management and scheduling, retroactive date entry, managing and distributing mail, answering and directing phone calls), handling important documents and purchases while strictly maintaining client confidentiality. Show less



City Year

• United States
• Non-profit Organizations
• 700 & Above Employee

• Americorps Member

  • Aug 2019 - Jun 2020

  • Closely supported concentrated groups of students to advance their social-emotional and math skills, supplemented through setting specific, achievable and measurable goals based on data. • Frequently managed multiple events at once, meeting overlapping deadlines that required advanced and strategic organizational skills. • Reported to and worked with a diverse set of school admin, Impact Manager, partner teacher, and team of other City Year members. Communications Coordinator • Ran and contributed to the organization's and a public school's social media accounts, established a consistent platform and theme for future members to utilize thereafter. • Created interactive digital content to further support the brand 's image and maintain sponsor relationships. • Served as the main point of communication between the larger site and a smaller team, developed and sent out weekly briefings, met monthly to strategize about greater preforming methods surrounding marketing, communications, and collaboration. Show less