Hannah M.
Customer Success Manager at Pikmykid- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Teaching License, Various Types
Florida Department of EducationJul, 2018- Sep, 2024 -
ESOL Endorsement
Florida Department of Education -
Reading Endorsement
Florida Department of Education
Experience
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Pikmykid
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United States
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Education Administration Programs
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1 - 100 Employee
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Customer Success Manager
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Jun 2022 - Present
Onboarded 100+ accounts ranging in size from 30 to 100 employees, and totaling in $380k in ARR. Created customized implementation plans to manage account setup, user and admin training, and ongoing support for new user accounts. Strategizes with sales, tech, and product development to ensure that customer needs are being addressed at every stage of the customer journey, from product roadmap development through ongoing support and success. Onboarded 100+ accounts ranging in size from 30 to 100 employees, and totaling in $380k in ARR. Created customized implementation plans to manage account setup, user and admin training, and ongoing support for new user accounts. Strategizes with sales, tech, and product development to ensure that customer needs are being addressed at every stage of the customer journey, from product roadmap development through ongoing support and success.
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Pinellas County Schools
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Education Administration Programs
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700 & Above Employee
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Elementary School Teacher
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Jun 2021 - Jun 2022
Provided individualized instruction to each student by promoting interactive learning. Presented lessons in a comprehensive manner and use visual/audio means to facilitate learning. Excellent communicability and interpersonal skills Provided individualized instruction to each student by promoting interactive learning. Presented lessons in a comprehensive manner and use visual/audio means to facilitate learning. Excellent communicability and interpersonal skills
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Osceola County School District
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United States
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Primary and Secondary Education
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700 & Above Employee
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Elementary School Teacher
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Aug 2019 - May 2021
5th grade team leader 20-21 school year Heavily contributed as a valuable team member in the collaboration of curriculum development Developed social and emotional skills with students 5th grade team leader 20-21 school year Heavily contributed as a valuable team member in the collaboration of curriculum development Developed social and emotional skills with students
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SeaWorld Parks & Entertainment
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United States
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Entertainment Providers
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700 & Above Employee
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Food Service Worker
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Jun 2019 - Aug 2019
Served as a dedicated and punctual Food Service Worker in one of the theme park's most popular quick-service restaurant. Complied with all state, Federal, and local health department requirements for safe food handling. Utilized excellent customer service skills to achieve high customer satisfaction rates. Served as a dedicated and punctual Food Service Worker in one of the theme park's most popular quick-service restaurant. Complied with all state, Federal, and local health department requirements for safe food handling. Utilized excellent customer service skills to achieve high customer satisfaction rates.
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Orange County Public Schools
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Primary and Secondary Education
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700 & Above Employee
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Elementary School Teacher
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Jul 2018 - May 2019
Assessed and recorded students’ progress and provided grades and feedback. Maintained a tidy and orderly classroom Developed and enriched professional skills and knowledge by attending seminars, conferences etc. Assessed and recorded students’ progress and provided grades and feedback. Maintained a tidy and orderly classroom Developed and enriched professional skills and knowledge by attending seminars, conferences etc.
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Salem-Keizer Public Schools
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United States
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Education Administration Programs
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700 & Above Employee
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Elementary School Teacher
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Aug 2016 - Jun 2018
Team leader 17-18 school year. Planned and executed educational in-class and outdoor activities and events, such as Outdoor School. Created and distributed educational content (notes, summaries, assignments etc.) Team leader 17-18 school year. Planned and executed educational in-class and outdoor activities and events, such as Outdoor School. Created and distributed educational content (notes, summaries, assignments etc.)
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Customer Service Representative
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Jan 2015 - Dec 2015
Handled cash, credit, or check transactions with customers. Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there was adequate change. Provided excellent customer service to ensure satisfaction Handled cash, credit, or check transactions with customers. Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there was adequate change. Provided excellent customer service to ensure satisfaction
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Fred Meyer
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Retail
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700 & Above Employee
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Customer Service Representative
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Aug 2012 - Jun 2014
Resolved customer complaints, guide them, and provided relevant information. Redeemed stamps and coupons. Scanned goods and collected payments. Resolved customer complaints, guide them, and provided relevant information. Redeemed stamps and coupons. Scanned goods and collected payments.
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Education
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2014 - 2016
Western Oregon University
Bachelor of Arts - BA, Elementary Education and Teaching -
2012 - 2014
Chemeketa Community College
Associate's degree, General Studies
Community
