Experience

Hotel Zachary

• United States
• Hospitality
• 1 - 100 Employee

• Entertainment Group Sales Manager

  • May 2022 - Present



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • May 2019 - May 2022

• Housekeeping Manager

  • Mar 2018 - May 2022

• Rooms Operations Voyager - Housekeeping

  • Jul 2017 - Mar 2018

• Rooms Operations Voyager - Front Office

  • Jun 2016 - Jun 2017



Mission Point Resort

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Supervisor

  • May 2015 - Aug 2015

  Supervise and train front desk agents; Check guests in and out of the hotel and ensure that guest has an outstanding experience; Respond to guest complaints from the day before and ensure that the rest of that guests stay is problem free; Speak with VIP guests everyday of their stay and make sure that everything is great and do anything further to assist them; Complete front desk tasks from check list in full with other front desk agents-Complete a front desk email of all positive and negative feedback from guests throughout that day and send to applicable managers and staff members-Check punches every few days ensuring that all front desk agents and bellman are properly punching in and out daily-Perform any miscellaneous duties that the guest services manager needs done



Kellogg Hotel and Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Front Office

  • Feb 2014 - Sep 2014

  Enhanced guest experience by ensuring they received outstanding Spartan experience; Checking guests in and out and assisting with any and all guest needs; Connecting and directing calls via the hotels PBX switchboard; Served as the face guests saw when the entered the hotel and greeting them with a warm smile to start their experience off comfortably ; Operated the parking booth at the hotel Enhanced guest experience by ensuring they received outstanding Spartan experience; Checking guests in and out and assisting with any and all guest needs; Connecting and directing calls via the hotels PBX switchboard; Served as the face guests saw when the entered the hotel and greeting them with a warm smile to start their experience off comfortably ; Operated the parking booth at the hotel



Psychiatry Department at Michigan State University

• Office Assistant

  • Jan 2013 - Feb 2014

  Provided administrative support in the Department of Psychiatry clinic by filing, running errands, and managing paperwork. I effectively managed postal services for two departments and confidential patient information. Did all of this while coordinating and maintaining clean environments for doctors and patients. Provided administrative support in the Department of Psychiatry clinic by filing, running errands, and managing paperwork. I effectively managed postal services for two departments and confidential patient information. Did all of this while coordinating and maintaining clean environments for doctors and patients.