Experience

ClearCourse

• United Kingdom
• Software Development
• 100 - 200 Employee

• Accounts Receivable Clerk

  • Oct 2022 - Present



Peninsula UK

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Business Support Manager

  • Jul 2022 - Oct 2022



High Speed Training

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Finance Operations Manager

  • Dec 2021 - Jul 2022



Property Alliance Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Transactional Team Manager

  • Oct 2021 - Nov 2021



Robinsons Brewery

• United Kingdom
• Food & Beverages
• 100 - 200 Employee

• Accounts Receivable Team Lead

  • Mar 2020 - Aug 2020



Shred-it

• Canada
• Information Services
• 700 & Above Employee

• Credit Control Team Leader

  • Apr 2016 - Mar 2020

  responsibilities include – • Managing a team of 6 credit controllers (highest number of credit controllers was 8)• Carry out one to ones on a monthly basis • Achieve revenue and profit plans as set by the corporation (measured by actual performance of total revenue and total EBITDA to 2016 budget).• Ensure team have Development Plans in place that focus on skills needed in role as well as career development. • New Hires are trained according to timescale, policies and documentation defined by Accounts Receivable Manager as well as taking ownership of first and second stages of disciplinary and performance management processes and apply company policies.• Monitor Team's achievement of 225 calls minimum per week ensuring achievement 100% of the time• Quality check calls to customers at random, without prior notice, identifying training issues, feeding back to A/R Manager weekly and addressing training issues within 48 hours.• Monitor Team's adherence to Interaction Centre usage for 95% of calls and emails• Ensure Team follows escalation process correctly in 100% of cases where credit Controller cannot resolve Customer's query or dispute.• Maintain good relationships with Sales, Account Managers and District Sales Managers to ensure customers debt/ service queries are dealt with in a timely manner. Show less

• Credit Controller

  • Nov 2015 - Apr 2016

  Responsibilities include; Credit Control of over 2500 established accounts, high volume collection activity on small and large value invoices, Targeted to high volume collection, Action and resolve customer invoice queries and disputes, and raising credit memos when appropriate, Reconciliation of customer accounts re. Journal debits, journal credits, charge backs, debit memos, invoice adjustment notes etc., Responsible for generating and transferring accounts to Legal status, Helping with the accurate posting and allocation of all daily incoming Bacs, cheques and Credit Card payment with remittances onto the customers’ accounts, Maintenance and reconciliation of the unallocated cash, Respond to all email requests within the agreed timescale, Ensure all customers feel satisfied and courteously treated, All customer communications to be appropriate in content and accurate, To perform any other ‘ad hoc’ duties as required and to Assist with the distribution of the incoming post on a daily basis (if Required). Show less



OCS Group UK

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Dispute Analyst

  • Jul 2015 - Oct 2015

  As part of a new team within the Shared Services department, I am responsible for taking full control and management of disputes and queries. Focusing on developing client relationships whilst ensuring first class customer service to all internal and external customers. Specifically dealing with: • Maintain Internal and external relationships and ensure disputes are dealt with in a processional and friendly manner and always adopting the ‘right first time’ attitude.• Investigate disputes by liaising with Operational Teams. • Liaise with the appropriate departments to ensure all queries/issues are rectified in a timely manner and to customer satisfaction.• Liaise with credit control to ensure all resolved disputers are converted in to cash collected.• Transactions used: UDM_DISPUTE, VA01-3, FLB5N and many more from pervious OCS Roles.Achievements include:• Setting up the team from the beginning, including polices procedures and reporting. • Liaising with Regional Operations directors to ensure disputes are being looked into by account managers and being kept up to date with any amendments that need to be made.• Setting up conference calls with Regional Operations Directors and Senior Management to solve disputed accounts and to resolve them moving forward to ensure these do not reoccur.• Liaising with the Contract Data Controllers and billing team to ensure that adjustments are made to contracts and invoicing requests. • New reporting for both managers and staff to ensure all disputes are being dealt with and also reporting on the progress that has been made since stating. Show less

• Contract Data Controller

  • Jan 2015 - Jul 2015

  This position involved using SAP: ECC, CRM and FL1 database as well as testing systems EP2. Business as usual responsibilities include:• Contractual - Creating, amending, updating and terminating contracts for FS South east which deal with Security, Pest, Cleaning, and Window Cleaning. • Also trained in billing including contractual and non contractual, retrospective, credits and cancellations. • Continuing MasterData role below until CDC and Cannon Hygiene take over their own data.• Monthly reporting of Unbilled, errors, WBS and Customers checks to ensure data is effective when billing in run. • Transactions Used included: ZSD_SO_REPORT, UDM_DISPUTE, FBL5N, VF03, VA41, VA42, VA43, VA45N, VA45, and VA03Achievements include:• Reshaping and organising all FS Southeast Contracts to an acceptable level. • Involved with the transition of Master data to all CDC members.• Project Phoenix – ensuring the new environmental division of the company can create their own MasterData via training and the initial transfer of data from Opera to SAP i.e. monitoring data. • Involved with experiments to improve system/process quality using FS South east. • In trusted with running PO numbers project witch involved collecting data of contracts that use PO numbers on invoices. Distributing collecting and delegating work to CDC members to ensure all contracts are up to data with the correct PO numbers and ensuring a process has been implements for updated in the future. Show less

• Master Data Administrator

  • Jun 2014 - Jan 2015

  Business as Usual Responsibilities included: • Creating customers in CRM, ECC and FL1 using transactions; XD01-6. Colleges would send in BP forms into Forms Lifecycle management in which customer information for creation or amendment would be present so they could be edited via CRM. If a payer was created it needed to be extend in ECC so OCS could bill the client. If a form when missing then checks would also be made in FL1 to see what has happened with a form and the stage to which it was at. Also if a customer required email billing VV32 would have been used to set his condition.• Setting up vendors in ECC using XK01-6, ensuring data quality ensuring data was confirmed on letter headed paper with bank details to prevent fraudulent accounts. These vendors where then used when creating PO. • Creating WBS codes from scratch in individual or mass quantities, Wage changes, and profit centre amendments. CJ20N CJI3 CN43N, ZPS_WBS_UPLOAD, CJ02, PS_WBS_MASS_RELEASE was the transactions used. Also the creation of intra-divisional WBS codes and ensuring the correct profit centre was being used. • Creating materials for contract lines or individual jobs using MM01-6, ME11-15, attaching Materials and pricing together with Purchasing Info Records if needed depends on if it’s a service or stock material. • Creating/Updating pricing lists in, ME03, VK11-13, Fixed pricing using monthly (ZMON) and Weekly Costing’s (ZWEE). For Adhoc pricing ZPR0 (Customer, Material, Ship-to). • Responsible for aiding any other team within shared services/operations when errors occur on the system, by identifying and resolving them. Show less



Britannia Hotels Ltd

• sales advisor

  • Jun 2013 - Jan 2014