Hannah Kellam

Regional Manager at Gearhead Outfitters
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Location
Greater Chicago Area

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Experience

    • United States
    • Retail
    • 1 - 100 Employee
    • Regional Manager
      • Oct 2021 - Present

      - Successfully manage multiple Midwest stores through regular touch-bases, in-person visits, and development conversations. - Lead the hiring process and provide support to Store Managers in building diverse teams that prioritize the guest experience. - Foster a culture of performance feedback, support, and recognition among Store Managers. - Drive revenue growth and exceed targets in the Midwest through the development of effective short and long-term sales strategies in partnership with marketing. - Ensure consistent store standards across all locations, including merchandising, marketing, inventory management, and cleanliness. - Innovate within the community by expanding outreach to new markets and driving traffic in established markets. - Serve as a local brand ambassador, building strong relationships with the community through charitable involvement and strategic partnerships. Show less

    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Store Manager
      • Mar 2020 - Oct 2021

      - Develop and execute a comprehensive sales plan to achieve monthly revenue targets and consistently grow business by 10% year-over-year. - Oversee floor displays and store layout to ensure a premium, high-quality shopping experience for customers. - Manage inventory receiving and pricing in accordance with the pricing structure list, and support the SKU system by inputting inventory, tagging, and uploading to the website. - Restructure workflow management through the introduction of Trello and Slack to improve team productivity and communication. - Manage production timelines by inputting orders and overseeing the production team. - Provide exceptional customer service by assisting customers with inquiries, sales, and complaints regarding their orders. - Identify and troubleshoot unique inventory obstacles within customers' delivery timelines. - Facilitate communication between teams to promote company growth and improve operational efficiency. Show less

    • France
    • 1 - 100 Employee
    • Store Manager
      • Feb 2019 - Mar 2020

      - Increased sales 28% YOY at women’s apparel retailer through stock control, budget management and company best practices. - Hire, train and supervise 11 part-time employees.- Collaborate with Regional Team to establish and monitor store goals and budgets.- Build community through personalized selling, customer outreach and in-store events.

    • Interim Manager
      • Oct 2016 - Mar 2020

      Embedded at stores in transition to implement best practices and improve operations. Assignments included:Bridgewater, NJ | November ’19Houston, TX | February ’19Salt Lake City, UT | November ’18South Windsor, CT | September ’17Seattle, WA | October ’16

    • Assistant Manager
      • Aug 2015 - Feb 2019

      - Contributed to 14% average annual sales growth at retail chain’s first Chicago store.- Mentored and motivated 15 part-time employees.- Communicated and enforced operational policies and procedures. - Launched TrendSend apparel subscription service.

    • Stylist, Visual Merchandiser
      • Apr 2013 - Jul 2015

      - Outpaced company’s average sale by 17%.- Educated and advised customers on products and services.- Created and maintained visual displays and merchandising to drive sell-through.

    • United States
    • Retail
    • 700 & Above Employee
    • Visual Merchandising Intern
      • Aug 2014 - Dec 2014

      - Created window presentations and store visual displays to show off the latest merchandise and support key company initiatives. - Worked closely with the visual team, buyers and store staff to plan and implement campaigns and maintain standards. - Organized signage and samples, and participated in the business review process. - Created window presentations and store visual displays to show off the latest merchandise and support key company initiatives. - Worked closely with the visual team, buyers and store staff to plan and implement campaigns and maintain standards. - Organized signage and samples, and participated in the business review process.

Education

  • Columbia College Chicago
    Fashion Business

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