Technical Writer

• Jun 2023 - Present

Product Writer

• Jun 2022 - May 2023

Write knowledge base articles in Salesforce, collaborate with Product Managers and other subject matter experts to develop help documentation, write learning material for training courses, and develop content style standards. Develop training content for our learning management system, write help documentation for EveryAction products, and collaborate with product managers and other stakeholders to ensure content accuracy. Write knowledge base articles in Salesforce, collaborate with Product Managers and other subject matter experts to develop help documentation, write learning material for training courses, and develop content style standards. Develop training content for our learning management system, write help documentation for EveryAction products, and collaborate with product managers and other stakeholders to ensure content accuracy.

Product Content Specialist

• Aug 2021 - Jun 2022

Worked collaboratively across departments to write knowledge base articles in Zendesk, wrote UI copy for Resident Mobile App, and created external release notes in Hubspot. Worked collaboratively across departments to write knowledge base articles in Zendesk, wrote UI copy for Resident Mobile App, and created external release notes in Hubspot.

Writer

• Sep 2019 - Aug 2021

Wrote content for education companies, fitness companies, engineering and electrical companies, and medical centers. Wrote content for education companies, fitness companies, engineering and electrical companies, and medical centers.

Humane Letters Teacher

• Jul 2016 - Jul 2020

Taught ELA all grades of middle school 6-8 and became the Lead Teacher for 6th grade Literature & Composition. Also taught 10th grade Humane Letters—a seminar course on History, Literature, Philosophy, and Writing. Taught ELA all grades of middle school 6-8 and became the Lead Teacher for 6th grade Literature & Composition. Also taught 10th grade Humane Letters—a seminar course on History, Literature, Philosophy, and Writing.

Writing Teacher

• Jul 2014 - Jul 2016

Taught writing and Reading Intervention for 7th grade. Created lessons using multiple modes of instruction to reach all students and maintain engagement. Taught writing and Reading Intervention for 7th grade. Created lessons using multiple modes of instruction to reach all students and maintain engagement.