Experience

Excentus

• United States
• Advertising Services
• 1 - 100 Employee

• Program Support Analyst

  • Nov 2010 - Present



CompUSA

• Retail
• 300 - 400 Employee

• Manager of Operations

  • Aug 2004 - May 2008

  • Managed a team of 42 claims auditors to handle all repair claims for CompUSA’s extended service plan, Technology Assurance Program or TAP. • Oversaw the resolution of all BBB, CEO, and Legal escalations for customers who have purchased the CompUSA service plan. • Managed several vendor accounts for the repair and replacement fulfillment programs that were in place. • Acted as a liaison between the stores and the vendors to promote customer satisfaction. • Communicated with the field management teams to resolve escalated issues daily. • Streamlined processes and procedures to further the development of my team and managed reverse logistics for the overall program. • Worked with upper management to further simplify the use of our database systems, specifically Siebel Service. • Assisted in the growth and development of all team members. Show less