Experience

Hurstpierpoint College

• United Kingdom
• Education
• 100 - 200 Employee

• Executive Assistant to the CFO&COO, Hurstpierpoint College

  • Oct 2022 - Present



Caridon Property

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Executive Assistant/Project Manager

  • Sep 2019 - Present



Study Group

• United Kingdom
• Higher Education
• 700 & Above Employee

• Admissions Team Lead

  • Jun 2019 - Sep 2019



First Central

• United Kingdom
• Insurance
• 700 & Above Employee

• Process and Controls Analyst

  • Jun 2018 - Jun 2019

  • Review current processes across all areas of the business which include Sales, Finance, Renewals, Customer Service, Fraud and Marketing.• Create new processes guides using Visio.• Create email templates for the marketing department to use for customers, ensuring they are in line with our ‘’tone of voice’’ requirements.• Creating dashboards by using formulas and macros.• Presenting solutions to key stakeholders of the business in a verbal and written format.• Liaising with different departments and attending process planning meetings to discuss the business needs and processes which require action.• Responsible for providing process support for all Business Initiative Solutions from inception to implementation• Responsible for identifying gaps in process and reporting associated risks and recommendations for change

• Administration /Customer Response Manager

  • Jun 2014 - Jun 2018

  • Managed a team of 14 agents.• Manage 4 inboxes with a 2-day SLA. These included Customer Services, Finance, Renewals and Policy Management.• Manage various other tasks which involved using excel and adobe acrobat.• Manage all levels of social media platforms which included Facebook, Twitter, Instagram and Web Chat. • As the manager I was expected to also be the SME of admin and have strong knowledge on all tasks I was managing.• Address any training needs within the team.• Ensuring all HR documentation is up to date.• Ensure all KPI’s were met.• Complete monthly 121 meetings which each member of my team.• Provide daily updates to management regarding state of play. These stats were provided in a dashboard format.• Attend manager meetings regarding business change and expectations of how my team were going to support the change.