Experience

Commerce Decisions

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • Dec 2018 - Present



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• IT Systems Technician

  • Feb 2018 - Dec 2018

  Principal IT on site liaison and super-user of the Warehouse Management System. Responsibility for provision of information at site, ensuring the integrity of data sources and the information provided. Providing 1st & 2nd line application advice and support for general on site IT queries. Super user of Warehouse Management System. Lead liaison with management, internal users, IT and external suppliers regarding upgrades and patches to the Warehouse Management System. UAT - Devising and user acceptance testing of new application changes and services. Writing/Running system data queries using Oracle SQL. Creating and running ad-hoc data queries in relation to the Warehouse Management System in response to both internal users and customers’ requests. Reporting and data analysis of weekly, monthly and annual critical business performance.



University of Plymouth

• Student

  • Oct 2016 - Sep 2017

  Completed with Distinction - self directed study towards qualification "Teacher Subject Specialism Training (TSST): Mathematics Course" for Yrs 7-11. Course run by University Of Plymouth. Completed with Distinction - self directed study towards qualification "Teacher Subject Specialism Training (TSST): Mathematics Course" for Yrs 7-11. Course run by University Of Plymouth.



Primary School

• Kintbury/Newbury

• Teaching Assistant

  • Sep 2016 - Apr 2017

  During a career break worked as a TA. During a career break worked as a TA.



West Berkshire Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Systems Analyst

  • Aug 2007 - Apr 2016

  Lead responsibility for day-to-day operational management of West Berkshire Council’s social care Case Management IT System; specialising in support to Children’s Services.Provided 1st & 2nd line Help-desk management & support for bespoke software system; including successful resolution of difficulties and complex problems encountered by staff.Lead liaison with internal users, ICT and external suppliers regarding all upgrades to the Case Management system.Provided advice and guidance to senior management regarding the Case Management System and its effective use across Children’s Social Care. Ensured the functionality of the software met the requirements of the business at all times. Actively involved in the ongoing development and configuration of the system.Writing / Running ad-hoc system data queries: MS Visual Studio (Transact SQL).Line managed Systems Trainer, providing back-up training when and where necessary.

• Data Analyst

  • Aug 2005 - Aug 2007

  Effectively and efficiently produced detailed monthly management data reports and quarterly statutory government reports (Excel, Access, Visual Studio).Wrote and updated ad-hoc reports, forms & databases for use by Team Managers. (MS Access, Excel VBA).Successfully assisted staff with their use of Excel by creating ‘user friendly’ forms and front ends when there were large volumes of data entry required. This allowed for greater efficiency and time saving. (Excel VBA).



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Desktop Analyst / Project Support

  • 2001 - 2004

  Provided internal 1st line IT support for Vodafone VIPs and senior management. Effectively devised and tracked rota for shift staff ensuring seamless support within help-desk. Produced weekly help-desk call information enabling help-desk improvements. Showing a flare for data analysis was promoted to join the Project Team to produce in-depth study of customer call data, role was expanded to working directly with project team to assist and help co-ordinate daily running of project. Provided internal 1st line IT support for Vodafone VIPs and senior management. Effectively devised and tracked rota for shift staff ensuring seamless support within help-desk. Produced weekly help-desk call information enabling help-desk improvements. Showing a flare for data analysis was promoted to join the Project Team to produce in-depth study of customer call data, role was expanded to working directly with project team to assist and help co-ordinate daily running of project.



Bankside Business Services

• IT Systems Manager

  • Jan 1999 - Jul 2002

  Supported and maintained all office IT systems, including providing IT advice to staff and management. Supported Company with its secondary business (Thermocomfort LTD) including the design and maintenance of customer records databases and filing systems (approx. 100,000 records). Supported and maintained all office IT systems, including providing IT advice to staff and management. Supported Company with its secondary business (Thermocomfort LTD) including the design and maintenance of customer records databases and filing systems (approx. 100,000 records).