Experience

Sofitel Washington DC Lafayette Square

• United States
• Hospitality
• 1 - 100 Employee

• Talent & Culture Manager

  • Oct 2022 - Present



Accor

• France
• Hospitality
• 700 & Above Employee

• Human Resources Manager at Fairmont Stores

  • Jun 2018 - Oct 2022

  - Oversaw entire Talent & Culture process for up to 60 colleagues- Responsible for all Recruitment, selection, onboarding and retention- Worked with and supported Store Managers across Canada (British Columbia, Alberta and Quebec)- Responsible for Team Engagement, Benefits, Employee Relations and all other aspects related to Talent & Culture- Provided assistance with Payroll

• Golf and Retail Coordinator

  • Jun 2017 - Jun 2018

  -Full clerical and administrative duties supporting the Executive Director, Golf and Retail, including proposals, expense reports, contracts, organizational needs, filing, etc.- Organize, coordinate, and maintain Executive Director' schedule, including conference calls, travel arrangements (air, hotel, rental cars, etc.) and itinerary- Human Resources Coordinator backup for Fairmont Stores; includes recruitment for multiple stores to be of help during vacations/absence- Oversee US warehouse and retail management, provide retail website customer service via email and phone Show less



Fairmont Chateau Lake Louise

• Canada
• Hospitality
• 200 - 300 Employee

• Talent Acquisition Manager

  • Sep 2016 - Apr 2017

  - Accountable for leading the recruitment process of an organization with a 650-800 employee base in both seasonal and year round positions- Organize and represent Fairmont Canada’s Western Mountain Region and company during on-campus recruitment trips and job-fairs, establishing and developing relationships with Canadian and International college and university representatives- Create and manage the Recruitment Budget and maintaining and tracking monthly finances- Overseeing the tracking and communication of monthly turnover reports- Coach and develop the recruitment team- Oversee the Student Work Experience Program, including receptions, presentations and on campus recruiting- Social Media Ambassador on LinkedIn Show less

• Recruitment Coordinator

  • Feb 2016 - Sep 2016

  - Screen all applicants through Talent Acquisition System (TAS)- move to departments. - Manage internal application system through correspondence with other properties. - Enter background check information for all potential new hires, conditional and final offer candidates and create offer letters for Colleague, Salaried and Leadership roles. - Administer Student Work Experience Program (SWEP) every year including pre-screening all candidates and determining a suitable department/fit to the hotel. TAS training for all new leaders.- Ensuring that candidate flow to departments are continuous and job postings are up-to-date and with correct information. Show less

• Recruitment Administrator

  • Jan 2015 - Feb 2016

  - Completing references for newly hired employees by contacting employers by telephone and email; completing in a timely fashion ensuring reference feedback is accurate and relevant. - Ensuring new hire package is complete. - Full cycle recruitment for entry level positions. - Daily management of all incoming applications by assessing results and matching to other positions if successful.



Fairmont Chateau Lake Louise

• Canada
• Hospitality
• 200 - 300 Employee

• Group Billing Coordinator

  • Feb 2014 - Oct 2014

  As Group Billing Coordinator at The Fairmont Chateau Lake Louise in Lake Louise, Alberta, I coordinated the invoicing for multiple group conferences/weddings every day and communicate with multiple departments to ensure that all the charges are invoiced correctly. Prior to a group’s arrival, I reviewed all contracts and ensure that deposits are paid and all of the billing is built and routed correctly. As well as managing group accounts, I monitored billing deadlines to ensure invoices were paid on time. I created new accounts on a monthly basis to assist other departments in ensuring that all groups can be charged accordingly. I won Colleague of the Month in August 2014. Show less



Fairmont Chateau Lake Louise

• Canada
• Hospitality
• 200 - 300 Employee

• Concierge Agent

  • Aug 2012 - Oct 2013

  As a Concierge Agent, I assisted guests in person, through email and over the phone on a daily basis organizing their vacation with us. I had the opportunity to connect not only with guests to create a perfect vacation for them, but outside vendors to build strong ongoing relationships and to the thousands of tourists everyday who visit the Lake and the Chateau. I achieved the Memory Maker award in October 2012 and was nominated for Front of House Employee of the Month in December 2012. As a Concierge Agent, I assisted guests in person, through email and over the phone on a daily basis organizing their vacation with us. I had the opportunity to connect not only with guests to create a perfect vacation for them, but outside vendors to build strong ongoing relationships and to the thousands of tourists everyday who visit the Lake and the Chateau. I achieved the Memory Maker award in October 2012 and was nominated for Front of House Employee of the Month in December 2012.



Aardvark Drilling Inc.

• Guelph, Ontario

• Operations Assistant/Reception

  • Sep 2008 - Jul 2012

  During my time at Aardvark Drilling Inc., I assisted the President and Chief Executive Officer in preparing cost proposals and job files for various upcoming projects throughout Southern Ontario and Bermuda. I answered and directed phone calls, distributed mail and filed all necessary paperwork on a daily basis along with entering new clients and contacts into our database. During my time at Aardvark Drilling Inc., I assisted the President and Chief Executive Officer in preparing cost proposals and job files for various upcoming projects throughout Southern Ontario and Bermuda. I answered and directed phone calls, distributed mail and filed all necessary paperwork on a daily basis along with entering new clients and contacts into our database.



Young Drivers of Canada

• Canada
• Professional Training and Coaching
• 100 - 200 Employee

• Scheduler

  • May 2006 - Sep 2008

  At Young Drivers, I started off by assisting in sales to customers over the phone. I then moved on to obtain my position in scheduling for twelve instructors’ for in-car lessons throughout Guelph, Cambridge, Fergus and Chatham/Kent. I worked on a BlackBerry daily, organizing and confirming lessons/cancellations, meetings and time off requests with instructors. I assisted with sales when possible, classroom setup and taking payments through debit, Visa/MasterCard and cash for in-car and classroom fees. Show less