Experience

WebBased Ltd (closed sep'22)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Account Manager

  • Sep 2020 - Present



Once upon a heroes

• Owner

  • Apr 2019 - Present



Paramount 21 Ltd

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Business Development - Global

  • Sep 2017 - Apr 2019



Lenard's Chicken

• National Marketing and Product Manager

  • Aug 2015 - Sep 2017



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Product Development Manager - Transition Team

  • Apr 2014 - Aug 2015

  Working with a team of 8 to deliver ingredient clean ups and nutritional improvements across all live own brand products in line with category team plans and Own Brand guidelines.

• Product Development Specialist

  • Jan 2013 - Mar 2014

  Own Brand Deli



Coles

• Product Developer - Fresh Meal Solutions

  • Dec 2010 - Dec 2012

  Fresh Chilled Meal Solutions development for Coles Brand. Expanding on product ranges, improving current products and developing new ranges within the Deli and Dairy meal categories of the supermarket. Completed projects include; new range of chilled breads - garlic and other flavours; quality improvement and new flavour development for Deli Pie Shop; pasta sauces and tortellini pastas; takeaway-style range of Thai meals. The role involves high attention to detail managing New Development projects through from concept to launch; involving not just product development but also providing packaging and artwork briefs to Marketing and Design teams.The role requires you to run projects alongside each other so time and resource management and attention to detail are essential skills to ensure all aspects of the project are delivered accurately and on time to ensure a successful store launch.



Montana Bakeries

• National Account Manager

  • Mar 2009 - May 2010

  Owned by Piero Scacco who won “Baker of the Year 2008” it has a turnover of £16 million/ annum & employs 300 people. An Ambient, Chilled & Frozen Bakery supplier across Foodservice, Airline Catering, Sandwich producers & Retail markets. Producing a portfolio of over 200 bespoke & standard line products ranging from Pizza’s, Italian Flatbreads, Rolls, Baguettes, Hand crafted and topped breads to Garlic Breads; Montana is the leader in the UK for bridging the gap between Artisan bakery Techniques and maximising line automation.Reporting to the Commercial Director managing Marks & Spencer (direct supply & indirectly via other M&S approved processors), management of other smaller retail accounts (Sainsbury & Asda) numerous foodservice and travel sector accounts within the UK and Europe (namely Holland). Total Account Responsibility, valued at £7.3 millionOUTLINE OF RESPONSIBILITIES:• Account Manager for ~50% of the business’s annual turnover • Develop & implement customer business plans to deliver sales volumes & values • Support customers with development of category plans & to maximise retail sales through promotions, increased store coverage & new product launches • Produce Sales forecasts to use as a base for business decisions; maintain & develop existing accounts through the introduction of new products to portfolio’s (current & bespoke products)• Liaisons with Technical, Production, Procurement & Logistics to ensure high level of customer service • Act as Project Manager for all own accounts’ new product launches & collate information required from each dept. to launch new products (efficient & effective communication & team work needed)• Research current markets, relevant to business & customers objectives to better understand direct competitors; identify new business potentials & be first to market with new product trends• Generate sales reports



Witwood Food Products

• Food and Beverage Services
• 1 - 100 Employee

• Technical Sales Account Manager

  • Jun 2006 - Mar 2009

  Market leader in the development and supply of innovative food ingredients for chilled & frozen food companies worldwide; namely dry batter mixes, seasonings, marinades, binders and breadcrumbs. Employing 150 people Witwood’s is privately owned by David Osborne who founded the company in 1982.Reporting to a Senior Key Account Manager & the UK Sales Manager, in a role for managing & enhancing existing accounts, while actively seeking new business opportunities & responding to new enquiries. Total Account Responsibility valued at £666 K in June 2006 and £2.1 million by March 2009OUTLINE OF RESPONSIBILITIES:• Management of a number of key customers; Branded and own brand retail and food service processors • To work closely with customers, provide commercial & technical sales support from new product concept to product launch & beyond i.e. attend customer trials at site and presentations at the retailer’s in collaboration with the customer • Use Technical knowledge and expertise to work closely with NPD to ensure brief attributes are met on “Kitchen Samples” and “Line Samples” • Attend/Conduct product trials & assist with processing problems through recipe modifications • Provide training to customer’s NPD, QA, Technical & Production teams to aid in better product results • Calculate quotes from production costs in line with company objectives; propose retrospective discounts; annually review product prices; set turnover forecasts and targets for new financial year of account portfolio • Direct Customer Service / Sales support staff to manage daily needs of each customer account



RHM Food Service

• Customer Services Assistant

  • Aug 2005 - May 2006

  Assisted customer services team with customer queries re RHM products. Liaised with Technical Dept. re complaint reports and scripted letters to customers with a summary of the investigagtion and action taken. Assisted customer services team with customer queries re RHM products. Liaised with Technical Dept. re complaint reports and scripted letters to customers with a summary of the investigagtion and action taken.



Montana Bakeries

• New Product Development Executive

  • Apr 2004 - May 2005

  A part time position, reporting to Piero Scacco the Owner, I was responsible for the initial implementation of an internal & external NPD Process to aid efficiency and conformity to BRC & EFSISOUTLINE OF RESPONSIBILITIES:• To manage the day-to-day work load and interpret customer NPD briefs with the Sales Account Manager • Ensure timely completion of NPD Technical information to support product presentation and provide Technical Dept. with the information to start building a HACCP & process flow • To improve the NPD transition into the factory with trial reports • Liaise & organise development sessions with new & current customers to ensure customer specifications are met with Account Managers & Master Baker • Attend test bakery sample production, manage sample innovation & creation, record recipes & processes for Costing team • With Account Manager; attend Retailer presentations of new products & identify gaps in their market for handcrafted bakery products • With Customer; take confirmed new products through the factory & pre production trials during the handover from NPD to Technical • Worked with Retail Links on Product History & Product Specification programmes

• Food Technologist - Student Placement Position

  • Jul 2003 - Apr 2004

  12 month Student Placement Scheme via the University of Reading. Reporting to the Technical ManagerOUTLINE OF RESPONSIBILITIES:• Creation of specifications, using Customer web based programmes such as FIND & WebTracks and QSA for supplier own version specifications • Daily checking and reporting on compliance of the production records; following up on the previous day’s issues and providing any re-training to ensure future compliance • Advise production on conformity with BRC standards through monthly audits and reports for factory/production manager’s to provide correct action on • Active role in QA training, management of internal product auditing & taste panels, setting product standards • Investigating, responding and reporting on customer complaints • Setting up & improving product specification programmes and online product manuals ACHIEVEMENTS:• After 9 months in my placement role I was asked to stay on in a part time role to develop the NPD process and provide support to the Owner / Master Baker responsible for NPD (this allowed me to complete my university degree also on a part time basis) • Development and implementation of a successful QA re-training scheme for product evaluation • The development of team working, time management & communication skills • High grading on Industry Placement report by Technical Manager