Experience

Universal Ambulance Svc Inc
• Emergency Medical Technician


Faerber's Bee Window, Inc

• United States

• Customer Service Representative

  • Jul 2013 - Oct 2013

  Fishers, IN • Customer Relationship Management • Answer inbound calls as well as assist customers who have specific inquiries • Build customer's interest in the services and products offered by the company • Update the existing databases with changes and the status of each customer/prospective customer • Administrative duties as assigned



Fifth Third Bank

• United States
• Civic and Social Organizations

• Customer Service Representative

  • Jun 2012 - Jun 2013

  Gross Pointe Woods, MI • Balance Cash Drawer Daily • Customer Relationship Management • Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.

• Lead Customer Service Representative

  • Dec 2011 - Jun 2012

  Camby, IN • Responsible for Highest Cash Disbursement Level • Vault Management • Supervise Teller Staff • Manage Master Staffing Schedule • Balance Cash Drawer Daily • Customer Relationship Management • Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.



O'Charley's

• Restaurants
• 1 - 100 Employee

• Server/Waitress

  • Jan 2012 - Jul 2012

  • Provide direct customer service to patrons/customers, employees, and management holding various shifts daily. • Assist shift Leader with various tasks as necessary.

• Customer Service Representative

  • Jun 2009 - Jan 2011

  Roseville, MI Part-Time • Balance Cash Drawer Daily • Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests.



DirectBuy, Inc.

• United States
• 1 - 100 Employee

• Marketing Associate

  • Jun 2007 - May 2009

  • Provide direct customer service to customers, prospective clients, employees, and management daily. • Basic Human Resources Coordination, Records/Files Management, and Technical Writing. • Management of Client Relations through face-to-face communication, phone, and email. • Daily membership registration creation, coordination, and maintenance. • Presented with “Highest # of Memberships Closed Award” in December 2008