Experience

Genesis Health Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Kids Club Attendant

  • Mar 2021 - Present



Centura Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Nursing Unit Secretary (Pre-Admissions)

  • Oct 2019 - Feb 2020

  ● Greeted patients in a patient-friendly and timely manner when coming in for their pre-admission health screening appointment and/or surgery preparation class ● Called patients to schedule them for their pre-admission health screening appointment and surgery preparation class ● Printed schedule of next day’s patients and completed nurse assignments for each patient ● Answered phones, transferred calls to appropriate clinical staff, and directed patients and visitors ● Assisted the healthcare team in coordinating, prioritizing, and communicating patient, physician and staff needs



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Office Specialist

  • Apr 2016 - Dec 2018

  ● Greeted and registered patients in a patient-friendly and timely manner, including copying picture ID and insurance cards; collecting applicable co-pays, deductibles, and co-insurance amounts; explaining registration and consent forms to patients; delivering the completed chart to the pre-op nurses ● Verified insurance for next day add-on cases, contacted patients with the amount due, built charts, ordered repeat records, and updated the payment log (EPL) with the amount due at time of service ● Faxed procedure reports to Primary Care Physician (PCP) for previous day’s patients ● Printed repeat records (pathology and procedure reports) and filed in patient’s charts ● Answered phones, transferred calls to appropriate clinical staff, and directed patients and visitors



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Kid Activities Team Member

  • Sep 2015 - Apr 2016

  ● Greeted, acknowledged and interacted with members and children in a friendly manner ● Monitored and interacted with children to maintain a safe and healthy environment with respect to other children, equipment, and surroundings ● Cleaned and maintained the Child Center and program areas. ● Articulated knowledge of Kids Activities programs and services, policies, and procedures ● Followed all Standard Operating Procedures within Kids Academy. ● Greeted, acknowledged and interacted with members and children in a friendly manner ● Monitored and interacted with children to maintain a safe and healthy environment with respect to other children, equipment, and surroundings ● Cleaned and maintained the Child Center and program areas. ● Articulated knowledge of Kids Activities programs and services, policies, and procedures ● Followed all Standard Operating Procedures within Kids Academy.



Beauty Brands

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jan 2015 - Jun 2015

  ● Assisted with ongoing recruiting, interviewing, and hiring functions to meet store needs● Completed all required operating reports, forms, and projects on time and with 100%accuracy● Trained and developed associates, completed evaluations, and maintained employeerecords● Scheduled retail staff, completed payroll and accounts payable, and performed storeclosing duties, including reconciling cash drawers and preparing nightly bank deposit● Directed all associates in receiving, store operations, cycle counts, inventory, returned merchandise, and price changes●Coordinated proper execution of marketing plans, promotional programs, and visual merchandising standards

• Shift Manager/Supervisor

  • Nov 2014 - Jan 2015

  ● Guaranteed positive customer experiences and resolved all customer complaints● Maintained adequate cash supply in cash drawers in multiple checkout stations● Performed store opening duties, including counting cash drawers and checking allequipment for proper functioning● Directed all associates in receiving, store operations, cycle counts, inventory, returnedmerchandise, and price changes● Coordinated proper execution of marketing plans, promotional programs, and visualmerchandising standards

• Salon & Spa Coordinator

  • Sep 2014 - Nov 2014

  ● Assisted clients with the check-in process at the salon desk ensuring the highest level of client service ● Assisted clients in scheduling appointments and completed confirmation calls daily● Filled available openings in salon schedule by upselling add-on services to clients, both in person and through outbound calls, resulting in increased salon sales● Informed salon pros of any changes to their books



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Kids Activities Team Member

  • Aug 2012 - Jan 2015

  ● Provided an exceptional customer experience through greeting, acknowledging, and interacting with members and children ● Monitored and interacted with children to maintain a safe and healthy environment with respect to other children, equipment, and surroundings ● Contributed to the cleanliness of the Child Center and program areas and ensured all standard operating procedures were followed within the Child Center ● Provided an exceptional customer experience through greeting, acknowledging, and interacting with members and children ● Monitored and interacted with children to maintain a safe and healthy environment with respect to other children, equipment, and surroundings ● Contributed to the cleanliness of the Child Center and program areas and ensured all standard operating procedures were followed within the Child Center



EXPRESS

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2011 - Aug 2012

  ● Recommended, selected, and helped locate merchandise based on customer needs and desires ● Performed cashier duties including processing merchandise returns and exchanges ● Expressed appreciation and invited customers to return to the store ● Recommended, selected, and helped locate merchandise based on customer needs and desires ● Performed cashier duties including processing merchandise returns and exchanges ● Expressed appreciation and invited customers to return to the store



lia sophia

• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Independent Distributor

  • Jan 2011 - Jun 2011



The University of Kansas

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Jul 2006 - Dec 2006

  ● Assisted the Human Resources department with unit time reporting functions and absence reports ● Organized information from cash reports, daily reports, and invoices received to prepare financial unit reports ● Assisted the Human Resources department with unit time reporting functions and absence reports ● Organized information from cash reports, daily reports, and invoices received to prepare financial unit reports



NCS Pearson

• Lawrence, Kansas Area

• Tier I Customer Service Representative

  • Mar 2005 - May 2006

  ● Answered incoming telephone calls regarding the 1­-800-­Medicare Program to respond to and resolve customer's inquiries and complaints. ● Conducted On-the-Job Training (OJT) for existing trainees and assisted in coaching fellow representatives who were new to the department. ● Answered incoming telephone calls regarding the 1­-800-­Medicare Program to respond to and resolve customer's inquiries and complaints. ● Conducted On-the-Job Training (OJT) for existing trainees and assisted in coaching fellow representatives who were new to the department.



Target

• United States
• Retail
• 700 & Above Employee

• Team Member

  • Nov 2004 - Mar 2005

  ● Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service ● Communicated all merchandise needs or issues to the appropriate supervisors ● Assisted with answering Target's main switchboard and redirected calls as needed ● Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service ● Communicated all merchandise needs or issues to the appropriate supervisors ● Assisted with answering Target's main switchboard and redirected calls as needed



Lawrence, Kansas Police Department

• Lawrence, Kansas Area

• Administrative Clerk II

  • Apr 2003 - Nov 2004

  ● Promptly responded to general inquiries from the public via telephone calls and walk­-ins regarding lost property ● Processed Evidence Custody Reports, boxed and stored evidence in the Evidence Room, and maintained files ● Transported evidence from Lawrence PD Evidence Room to the Kansas Bureau of Investigation (KBI) in Topeka, KS ● Promptly responded to general inquiries from the public via telephone calls and walk­-ins regarding lost property ● Processed Evidence Custody Reports, boxed and stored evidence in the Evidence Room, and maintained files ● Transported evidence from Lawrence PD Evidence Room to the Kansas Bureau of Investigation (KBI) in Topeka, KS



DST Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Corporate Securities Mutual Fund Representative

  • Jun 2002 - Apr 2003

  ● Resolved customer mutual fund inquiries and other account concerns ● Data entry and general clerical duties ● Resolved customer mutual fund inquiries and other account concerns ● Data entry and general clerical duties



Sprint PCS Personal Communication Services

• United States
• Retail

• Customer Care Representative

  • Oct 2001 - Jun 2002

  ● Responded to incoming telephone calls in a high­-volume call center environment ● Resolved customer billing inquiries and other account concerns ● Responded to incoming telephone calls in a high­-volume call center environment ● Resolved customer billing inquiries and other account concerns



Leavenworth County Sheriff's Office

• Leavenworth, KS

• Records Clerk

  • May 2001 - Oct 2001

  ● Processed and issued warrants and citations, maintained files, and completed clerical duties ● Communicated confidential information to various law enforcement agencies ● Processed and issued warrants and citations, maintained files, and completed clerical duties ● Communicated confidential information to various law enforcement agencies



NCS Pearson

• Lawrence, Kansas Area

• Public Inquiry Contractor

  • Jan 2001 - May 2001

  ● Responded to incoming customer calls regarding student loan financial aid ● Assisted students in completing the Free Application for Federal Student Aid (FAFSA) form ● Executed peer-­to-­peer call monitors on a weekly basis ● Responded to incoming customer calls regarding student loan financial aid ● Assisted students in completing the Free Application for Federal Student Aid (FAFSA) form ● Executed peer-­to-­peer call monitors on a weekly basis



City of Lawrence, KS

• United States
• Government Administration
• 200 - 300 Employee

• Recreation Center Leader / Utility Billing Clerk

  • Jun 2000 - Jan 2001

  ● Supervised facilities to meet citizens needs ● Provided customer service and processed payments for walk-­in clientele ● Responded to general inquiries via City Hall's main switchboard and redirected calls as needed ● Supervised facilities to meet citizens needs ● Provided customer service and processed payments for walk-­in clientele ● Responded to general inquiries via City Hall's main switchboard and redirected calls as needed



Ultimate Tan

• Lawrence, Kansas Area

• Receptionist

  • Aug 1999 - Jan 2000

  ● Addressed customer inquiries and scheduled appointments via phone calls and walk­-ins ● Performed cashier duties, product assistance and cleaning ● Trained new-­hire employees ● Addressed customer inquiries and scheduled appointments via phone calls and walk­-ins ● Performed cashier duties, product assistance and cleaning ● Trained new-­hire employees



Sunkissed Tanning

• Lawrence, Kansas Area

• Receptionist

  • May 1998 - Oct 1998

  ● Responded to customer inquiries and scheduled appointments via phone calls and walk­-ins ● Performed cashier duties, product assistance and cleaning ● Responded to customer inquiries and scheduled appointments via phone calls and walk­-ins ● Performed cashier duties, product assistance and cleaning