Compliance Analyst

• Apr 2018 - Present

Quality Control Analyst

• Aug 2017 - Apr 2018

Responsible for aiding in completing reviews to ensure business line adherence to established policy and procedures to include any recent legal and compliance changes. Performs periodic tests of transaction and/or policies, procedures and practices. Report any gaps identified and complete reporting supporting review results. Identify deficiencies and provide recommendations for training and additional testing as needed. Maintain comprehensive awareness of industry knowledge and of all developments that impact secondary market underwriting and processing for both government (FHA, VA, local bond programs) and conventional programs. Show less

Quality Analyst - Post Closing

• Jun 2016 - Aug 2017

Review and evaluate Post Closing Collateral closing packages as measured against timeliness, accuracy and productivity standards. Document quality issues, performance measures and quality improvements for management review. Provide information to assist in giving feedback to employees and in the training of employees. Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures. Edit and update all Policy and Procedure manuals for the Post Closing department. Show less

Loss Mitigation Specialist

• Nov 2012 - Jun 2016

Analyze files for qualifications of a Loss Mitigation program. Respond to and conduct research and resolve escalated inquiries and complaints. Review all files for required documentation and verify all sources of income. Order title reports and resolve all troubled title's. Satisfy company zero error metric by performing above management expectations.

Office Assistant - Part Time Evening

• Apr 2015 - Jun 2015

Perform office work for the Collection agency, including but not limited to; data entry, spreadsheet work, number balancing, data reconciliation and end of the month processing. Create sufficient processes for the office to use for training purposes, assist in training existing employees on how to perform job duties. Perform office work for the Collection agency, including but not limited to; data entry, spreadsheet work, number balancing, data reconciliation and end of the month processing. Create sufficient processes for the office to use for training purposes, assist in training existing employees on how to perform job duties.

Property Manager - Part Time Evening

• Jan 2015 - Apr 2015

Maintain property rentals by advertising and filling vacancies; negotiate and enforce leases; maintain and secure premises, obtain contracts with tenants by negotiating leases; collect security deposit, maintain building systems by contracting for maintenance services; supervising repairs. Enforce occupancy policies and procedures by confronting all violators. Maintain property rentals by advertising and filling vacancies; negotiate and enforce leases; maintain and secure premises, obtain contracts with tenants by negotiating leases; collect security deposit, maintain building systems by contracting for maintenance services; supervising repairs. Enforce occupancy policies and procedures by confronting all violators.

Teller and Receptionist

• Jun 2006 - Nov 2012

Evaluate the needs of members and provide the appropriate paperwork, information, and guidance to ensure the needs of the members are met on a timely basis. Perform basic Member Service functions such as check orders and returns, ATM/Debit card orders and maintenance, notary service and CU Online/PIN maintenance. Evaluate the needs of members and provide the appropriate paperwork, information, and guidance to ensure the needs of the members are met on a timely basis. Perform basic Member Service functions such as check orders and returns, ATM/Debit card orders and maintenance, notary service and CU Online/PIN maintenance.

Wireless Sales Associate

• Jan 2006 - Jan 2007

Handle all aspects of the wireless sale including but not limited to; customer contracts and warranties, customer payment, cash and credit card/check transactions. Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. Handle all aspects of the wireless sale including but not limited to; customer contracts and warranties, customer payment, cash and credit card/check transactions. Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.