Experience

TOTM

• United Kingdom
• Retail Health and Personal Care Products
• 1 - 100 Employee

• National Account Manager

  • Feb 2022 - Present



Folio

• Cardiff, Wales, United Kingdom

• Sales Manager

  • Sep 2019 - Present

  A greetings cards company founded with the intention of bringing joy to the everyday. I was brought in to aid in the growth of the company and to bring experience in sales to aid this SME in reaching a larger market, and allowing the founder to spend more time illustrating. Since joining, Folio has had greetings cards sold in the likes of John Lewis, Selfridges, Paperchase and Oliver Bonas. We have sold over a million cards world wide to stockists in the UK, US, Europe and Australia. I have lead the stand at three large trade shows including Spring Fair & Top Drawer. I bring experience in sales to look after the growing customer base of over 100 stockists, and deal in the day to day communication along with sending fortnightly newsletters. I also play a key role in sending out PR packages in the lead up to the larger trade shows, and communicate all new product launches. Show less



bigmoose

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Event Staff

  • Jan 2019 - Present

  bigmoose coffee co. is a non-profit city centre coffee shop, that's main goal is to leave the world better they found it. I joined the events team in 2018 to be a part of this journey, and also to make sure that I kept my hospitality training up to date. I have had the absolute pleasure of being part of a joyful team that have hosted everything from awards dinners to baby showers and weddings. I have enjoyed the opportunity to use my bar training to run the bar in a busy event. I love the customer service aspect of hospitality, speaking to different people at every event and making sure that everybody is having the best experience possible. Along side events ran in the coffee shop, I have also had the opportunity to work some of the charity events including the Supertri and the Cardiff Half. Both of which you have to bring a high level of energy to, along with the ability to oversea to make sure the events run smoothly. Show less



Cole & Co

• Cardiff, Wales, United Kingdom

• Brand Manager

  • Sep 2016 - Jan 2022

  A family company which was started on the premise of bringing luxury, affordable toiletries to the market that are formulated and made in the UK. Since joining the company in 2016 I have increased our stockists from 30 to 350 including independent retailers, boutique hotels, holiday homes through to large high street stores and online platforms, In 2020 we won Welsh Family Business of the Year and Welsh Fashion & Beauty Entrepreneur of the Year. I have been fortunate enough to be able to lead projects from a dream to fruition - covering everything from design and formulation to marketing and launch. I have gained experience in leading an incredible team of 22 people, and ran two very successful retail spaces. I work directly with our 350 stockists, along with close to 30 suppliers to make sure that the entire operation runs smoothly. I have experience using e-commerce platforms such as Shopify & Wix, and social media platforms including Instagram and Facebook. Our products are sold in the UK, Europe & the US - allowing me to learn more about logistics and exporting. This role has given me the opportunity to diversify across many retail and customer service specialities and support the growth of an SME. Show less



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2014 - Sep 2016

  I joined John Lewis in 2014 as a sales assistant on the home furniture section. This was the best induction into customer service that I could have asked for. Selling high value items takes an extra level of care to ensure that the customer receives the service and confidence they need in buying a staple piece of furniture such as a sofa or a bed. I had the opportunity to help in implementing both seasonal change and sale seasons. I then moved onto working on the home furnishings section in 2015, which was a massive change from Furniture. It is a lot more logistics based, with organising measurements, fittings and also taking orders over the counter. I had the opportunity to lead our section in a store stocktake in January 2015 and 2016, and once again implemented seasonal change. It was great to have the opportunity to work in a corporate environment with a large team and as part of a tiered system of seniority from section managers through to store managers. Whilst at John Lewis, I was able to work directly with the store manager to lead a team in bringing Welsh products into our store. This included sourcing the products, presenting to the buying team in London, coordinating with the suppliers to have their products brought into store and then working with the in-house marketing team to gain us media coverage in local newspapers and bring together a launch event held in store. This ignited my passion for locally sourced products, and the opportunity to work with different independent companies based around the UK. Show less



The Bulls Head Inn

• Beaumaris, Wales, United Kingdom

• Waitress

  • Sep 2012 - Aug 2014

  A local fine dining restaurant located in the tourist town of Beuamaris. I started here as a waitress in the fine dining area of the business. Working directly with both the head chef and the head of front of house, I had the opportunity to have the finest training in fine dining service. The restaurant was awarded 3 Rosettes during my time there. We were a small team that worked directly with the kitchen to ensure a smooth service for our customers. I was taught the best in customer service, as the expectations on a fine dining experience are higher than those in regular hospitality positions. Due to the restaurant being in a hotel, I was also given the opportunity to have hands on experience in the brasserie and gained breakfast experience too. This role taught me the meaning of hard work at an early age, with long and unsociable hours being a regular occurrence. Towards the end of my time at the restaurant I was given the opportunity to work alongside the manager to run the restaurant which gave me my first experience of managing and inspiring a group of people. Show less