Experience

Moneybarn

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Quality Assurance Assessor

  • Jul 2022 - Present

  I am responsible for auditing the calls from several teams of customer support agents. Within this role I identify calls and procedures to be audited, ensuring that the expectations of activity oversight as set by the Quality Assurance and Audit Manager are met, I conduct and mark the audits documenting the results. I provide direct 1-1 feedback sessions as and when required and identify opportunities for improvement working closely with the Customer Service management to develop suitable coaching and training strategies. I provide informed and considered feedback to the Team Leaders for delivery to the Agents as well as carrying out random live call listening, auditing, and coaching Show less



Smeg UK Ltd.

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Customer Sevice Operative and Administrative Assistant

  • Aug 2016 - Aug 2022



City of Portsmouth College

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Student

  • Sep 2015 - Aug 2022



platinum care at home

• waterlooville

• Carer

  • Jul 2012 - Oct 2012



windscombe care home

• north boarhunt

• Carer

  • Apr 2012 - Jul 2012