Experience

Origin Broadband

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2016 - Present

  At present I am currently a team manager in the Phone and Broadband Faults team at Origin Broadband, part of the Talk Talk family. I have been in this position for three years now, starting in SSE, following the company sale to OVO and then to Talk Talk, and I have found this role interesting and rewarding. This has given me experience in managing my own team across three different company's with different values and KPIs, ensuring they are up to date with any process changes, they ae performing in line with our KPIs and their welfare. I always work to keep the team motivated and knowing what my day looks like, so I am prepared for any coaching/meetings are scheduled in, so the advisors continue to feel valued. I also make sure all training is up to date and any performance reviews are completed. To make sure my adviser has all the tools they need to do their job and they are all up to date with any process’. I use my growing skills in excel to make rotas, sign offs and data reviews. I have worked my way up from adviser level to team manager. Show less

• Team Lead Manager

  • Aug 2016 - Present

  SSE plc logoTeam ManagerTeam ManagerSSE plc · Full-timeSSE plc · Full-timeAug 2016 - Present · 6 yrs 11 mosAug 2016 - Present · 6 yrs 11 mosAt present I am currently a team manager in the Phone and Broadband Faults team, I have been in this position for around a year, and I have found this role interesting and rewarding. This has given me experience in managing my own team, ensuring they are up to date with any process changes, they ae performing in line with our KPIs and their welfare. I always work to keep the team motivated and knowing what my day looks like, so I am prepared for any coaching/meetings are scheduled in, so the advisors continue to feel valued. I also make sure all training is up to date and any performance reviews are completed. To make sure my adviser has all the tools they need to do their job and they are all up to date with any process’. I use my growing skills in excel to make rotas, sign offs and data reviews. I have worked my way up from adviser level to team manager. Show less



SSE plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Team Manager

  • Aug 2016 - Present

  At present I am currently a team manager in the Phone and Broadband Faults team, I have been in this position for around a year, and I have found this role interesting and rewarding. This has given me experience in managing my own team, ensuring they are up to date with any process changes, they ae performing in line with our KPIs and their welfare. I always work to keep the team motivated and knowing what my day looks like, so I am prepared for any coaching/meetings are scheduled in, so the advisors continue to feel valued. I also make sure all training is up to date and any performance reviews are completed. To make sure my adviser has all the tools they need to do their job and they are all up to date with any process’. I use my growing skills in excel to make rotas, sign offs and data reviews. I have worked my way up in SSE from adviser level to team manager. Prior to this role I was part of the new Complaint Expert Review Team. This role is extremely rewarding and exciting, to be a part of something new is a something I find very fulfilling. I have learnt a lot from the small time I have been with CERT, I have widen my knowledge with dealing with customers who are upset or unsure, as that's normally why they are complaining. I have learnt a lot about the different ways of contacting/escalating with our suppliers and I am not afraid to do so, which means I am able to get things moving quicker for the customer. Along with this I have learnt about the more in-depth side of orders, I have been able to keep up my on boarding knowledge by placing orders/checking lines to be able to resolve complaints efficiently. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Department Manager

  • Jul 2014 - Aug 2016

  I began working for Sainsbury’s as a Team Leader, then once I had completed my training to ensure that I was competent within my role, I was given the opportunity to be a Trainee Department Manager. Within both of these roles, I was in charge of two high risk departments, and as such I was responsible of enforcing the safety regulations and ensuring staff were in date with their essential skills training. As well as being responsible for a large team, I was also customer facing and responsible for completing various administrative duties, such as stock checks, staff rotas and holiday requests. I would attend daily (9am & 4pm) meetings to report to our sales, display, waste and essential skills compliance. I was responsible for the recruitment process from start to finish, and ensuring that the induction (training and essential skills) were completed. Show less