Hannah Albon
Customer Experience Manager at Pretty Lavish- Claim this Profile
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Bio
Rosie Duffy
Hannah was onboard with AMARA when I joined the company 3 years ago and I worked with her every single day, she was my right hand woman in Customer Care, together we worked to grow the department in line with the growth of the business. Hannah has an incredible dedication to the job at hand, she is very focused, very organised and process driven and is really good at balancing the needs of the customer with the needs of the business. Hannah is a wonderful team player - she rolls her sleeves up 'to get the job done' and will motivate people around to the same. No matter what gets thrown at her on a day to day basis she remains level headed and very calm under pressure. She wrote, maintained and delivered the Customer Care induction training package to all members of our Customer Care department and always received wonderful feedback from her trainees who had been through the induction programme - about how knowledgeable she was; how good she was at imparting that knowledge onto others and how supportive she was. I don't think I have ever worked with anyone who has had a stronger work ethic in Hannah, she is loyal and dedicated and any organisation would be lucky to have her on board.
Mark Higgins
I have only known Hannah for about a year but in that time I learnt that she is a truly amazing asset in so many ways. She is highly organised, strong on process and detail, and committed to continuous improvement. Nothing seems to faze her - however pressured, stressful or complex the situation - and her sense of humour and friendly smile mean that she is always a pleasure to work with. Her absolute dedication to the customer, to her team and to the business, is second to none. I would recommend her to any organisation where customer service is paramount and you are looking for a strong leader.
Rosie Duffy
Hannah was onboard with AMARA when I joined the company 3 years ago and I worked with her every single day, she was my right hand woman in Customer Care, together we worked to grow the department in line with the growth of the business. Hannah has an incredible dedication to the job at hand, she is very focused, very organised and process driven and is really good at balancing the needs of the customer with the needs of the business. Hannah is a wonderful team player - she rolls her sleeves up 'to get the job done' and will motivate people around to the same. No matter what gets thrown at her on a day to day basis she remains level headed and very calm under pressure. She wrote, maintained and delivered the Customer Care induction training package to all members of our Customer Care department and always received wonderful feedback from her trainees who had been through the induction programme - about how knowledgeable she was; how good she was at imparting that knowledge onto others and how supportive she was. I don't think I have ever worked with anyone who has had a stronger work ethic in Hannah, she is loyal and dedicated and any organisation would be lucky to have her on board.
Mark Higgins
I have only known Hannah for about a year but in that time I learnt that she is a truly amazing asset in so many ways. She is highly organised, strong on process and detail, and committed to continuous improvement. Nothing seems to faze her - however pressured, stressful or complex the situation - and her sense of humour and friendly smile mean that she is always a pleasure to work with. Her absolute dedication to the customer, to her team and to the business, is second to none. I would recommend her to any organisation where customer service is paramount and you are looking for a strong leader.
Rosie Duffy
Hannah was onboard with AMARA when I joined the company 3 years ago and I worked with her every single day, she was my right hand woman in Customer Care, together we worked to grow the department in line with the growth of the business. Hannah has an incredible dedication to the job at hand, she is very focused, very organised and process driven and is really good at balancing the needs of the customer with the needs of the business. Hannah is a wonderful team player - she rolls her sleeves up 'to get the job done' and will motivate people around to the same. No matter what gets thrown at her on a day to day basis she remains level headed and very calm under pressure. She wrote, maintained and delivered the Customer Care induction training package to all members of our Customer Care department and always received wonderful feedback from her trainees who had been through the induction programme - about how knowledgeable she was; how good she was at imparting that knowledge onto others and how supportive she was. I don't think I have ever worked with anyone who has had a stronger work ethic in Hannah, she is loyal and dedicated and any organisation would be lucky to have her on board.
Mark Higgins
I have only known Hannah for about a year but in that time I learnt that she is a truly amazing asset in so many ways. She is highly organised, strong on process and detail, and committed to continuous improvement. Nothing seems to faze her - however pressured, stressful or complex the situation - and her sense of humour and friendly smile mean that she is always a pleasure to work with. Her absolute dedication to the customer, to her team and to the business, is second to none. I would recommend her to any organisation where customer service is paramount and you are looking for a strong leader.
Rosie Duffy
Hannah was onboard with AMARA when I joined the company 3 years ago and I worked with her every single day, she was my right hand woman in Customer Care, together we worked to grow the department in line with the growth of the business. Hannah has an incredible dedication to the job at hand, she is very focused, very organised and process driven and is really good at balancing the needs of the customer with the needs of the business. Hannah is a wonderful team player - she rolls her sleeves up 'to get the job done' and will motivate people around to the same. No matter what gets thrown at her on a day to day basis she remains level headed and very calm under pressure. She wrote, maintained and delivered the Customer Care induction training package to all members of our Customer Care department and always received wonderful feedback from her trainees who had been through the induction programme - about how knowledgeable she was; how good she was at imparting that knowledge onto others and how supportive she was. I don't think I have ever worked with anyone who has had a stronger work ethic in Hannah, she is loyal and dedicated and any organisation would be lucky to have her on board.
Mark Higgins
I have only known Hannah for about a year but in that time I learnt that she is a truly amazing asset in so many ways. She is highly organised, strong on process and detail, and committed to continuous improvement. Nothing seems to faze her - however pressured, stressful or complex the situation - and her sense of humour and friendly smile mean that she is always a pleasure to work with. Her absolute dedication to the customer, to her team and to the business, is second to none. I would recommend her to any organisation where customer service is paramount and you are looking for a strong leader.
Experience
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Pretty Lavish
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United Kingdom
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Retail
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1 - 100 Employee
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Customer Experience Manager
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Jul 2022 - Present
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AMARA
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United Kingdom
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Retail
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1 - 100 Employee
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Customer Care Manager
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May 2021 - May 2022
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Assistant Customer Service Manager
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Apr 2018 - May 2021
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Customer Service Team Leader
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Jun 2016 - Apr 2018
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Customer Service
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Dec 2015 - Jun 2016
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Greenwoods Hotel & Spa
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United Kingdom
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Hospitality
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1 - 100 Employee
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Weddings, Conference and Events Supervisor
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Nov 2014 - Dec 2015
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Conference and Events Supervisor
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Nov 2011 - Nov 2014
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Front Desk Receptionist
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Sep 2012 - Jan 2013
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Conference Coordinator
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Sep 2011 - Nov 2011
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Duty Manager
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Mar 2009 - Sep 2011
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The Rivenhall Hotel
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Hospitality
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1 - 100 Employee
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Duty Manager
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Sep 2008 - Feb 2009
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Waitress
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Aug 2005 - Sep 2008
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Education
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2008 - 2010
Colchester Institute
BA Honours Degree, Management of Hospitality -
St John Payne, Chelmsford
Community
