Client Loyalty Liaison - Sales Excellence Center of Excellence

• Nov 2022 - Present

Sales Executive - B2C Sales

• Mar 2021 - Mar 2022

Marketing and Sales Executive - B2B Account Management

• May 2006 - Dec 2020

Provided exceptional client relationship and account management, maintaining regular contact and enquiring as to any issues. Underpinned by effective communication with other teams such as customer services, marketing, brand management, supply chain, logistics, pricing, and product quality. Praised for resourcefulness, problem-solving and efficiency. Reviewed financial positions and resolved client credit issues and ledger concerns as necessary. Cooridnated terms and conditions and pricing structure for both new and existing business. Key factors determining approach were volume of business and potential for future business. Weekly allocation forecast management. Involved communication with clients to verify current run rate, updating team to adapt production space accordingly. Worked closely with trade press in relation to themes and content for the year to ensure the adverts and editorials were appropriately positioned and negotiated the most cost-effective media package. Organised and presented at annual exhibitions at the Excel / Kensington Olympia to promote brand awareness and network. Worked with agencies to design artwork, determine strategy and promotions. Hosted client visits to production sites in Portugal and at Club Wembley. Showcased the company and products at the mills and strengthened client relationships throughout. Coordinated and implemented local marketing campaigns to increase sales and profit margin, including development of client’s sales team incentives to increase end user sales. Show less

Sales and Marketing Assistant

• May 2005 - Sep 2006