Hanna G.

Customer Care Agent at TravelPerk
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Contact Information
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Catalán Native or bilingual proficiency
  • Español Native or bilingual proficiency
  • Alemán Full professional proficiency
  • English Full professional proficiency

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Experience

    • Spain
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Care Agent
      • Oct 2023 - Present
    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Reservations & Groups Executive
      • Mar 2022 - Oct 2023

      Management of group bookings (up to 400pax) covering all 4 Generator Hostels in Germany Management of group bookings (up to 400pax) covering all 4 Generator Hostels in Germany

    • Germany
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Administrative Event Coordinator
      • Feb 2021 - Feb 2022

      ACHSE e.V. - umbrella organization for rare chronic diseases in Germany -Transparency Project Leader: Engaging all ACHSE sub-organisations -Coordination of events such as "Seltene Gelegenheiten" auf Sylt 2021, NAKSE 2021 and Mitgliederversammlung 2021 (hybrid event) -administrative tasks such as inventory, handling of employee paperwork (joining, leaving, delivery of payslips), redistribution of the office layout, organisation of team events. ACHSE e.V. - umbrella organization for rare chronic diseases in Germany -Transparency Project Leader: Engaging all ACHSE sub-organisations -Coordination of events such as "Seltene Gelegenheiten" auf Sylt 2021, NAKSE 2021 and Mitgliederversammlung 2021 (hybrid event) -administrative tasks such as inventory, handling of employee paperwork (joining, leaving, delivery of payslips), redistribution of the office layout, organisation of team events.

    • Group Reservations Coordinator and Back Office Manager
      • Jan 2019 - Feb 2021

      -Management of group bookings (up to 150pax)-Training of new staff: personalized training through the development of guidelines-Administration: Organisation of events, inventory of the hostel, management of employee procedures-Market analysis: Survey of hostels in the area to establish prices based on an informed approach

    • Apprentice
      • Sep 2016 - Jan 2019

Education

  • Oberstufenzentrum Gastgewerbe Brillat-Savarin-Schule
    Hotel Administration/Management
    2016 - 2019
  • Escola d'Art La Industrial
    Baccalaureate
    2013 - 2015
  • Deutsche Schule Barcelona
    2000 - 2013

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