Supervisor

• Oct 2021 - Present

Barista

• Aug 2021 - Present

Continually learning to connect and inspire human connection with each of my partners and customers. I hand craft beverages with intention and care. I truly enjoy my work as a barista. Even the smallest cup of coffee can make the biggest difference in someone's day, whether they need caffeine to fuel a workout, or a cup of comfort on hard days. I keep a clean store and ensure all my customers feel heard and welcomed. I am also working with the Disabilities Advocacy Network to ensure everyone feels at home in my store. Show less

Barista

• Sep 2020 - Jul 2021

Working in a fast-paced drive-thru on a commuter belt to Los Angles. This position taught me speed and intention- we needed drinks to be made accurately, in under one minute, and handed out with a genuine connection to the customer. I was a Barista, a trainer, and a reliable opener. Working in a fast-paced drive-thru on a commuter belt to Los Angles. This position taught me speed and intention- we needed drinks to be made accurately, in under one minute, and handed out with a genuine connection to the customer. I was a Barista, a trainer, and a reliable opener.

Women's Rugby Treasurer

• Sep 2019 - Jun 2020

Responsible for oversight and everyday financial running of the club including handling sensitive data and information. Attend regular committee meetings and report on updates regarding all three of our accounts. Maintain positive and excess balances in account to help fund transport extracurricular activities for members as well as for awards, dinners, and new equipment. Processing invoices monthly for head coach and following up on what is required. Acquired £750 sponsorship for club expanding our budget by nearly 40%. Have worked with each member of committee to ensure a well-rounded and well-funded club for our team. Increased member count by decreasing membership price- actively supporting all teammates through positive encouragement. · Experience running ‘Community Sports Day’ through our club with 75 children under 10 years of age: teaching children the importance of team spirit, good sportsmanship, an active lifestyle as well as the basics of rugby. Ensuring all children know rugby is an all-inclusive sport for anyone of any ability, background, or gender. · Charities our club has supported include, but are not limited to: Rainforest trust, Isabel Rigby Fund, SANDS, Shooting Star Children Hospice. Show less

Manager of Gallery Cafe in Savill Gardens, Windsor Great Park

• Sep 2018 - Jun 2020

Responsibilities include training staff in customer service, barista work, and maintaining a clean, safe and effective work placed. Responsible for opening and closing of the business, daily cash-ups, bank checks and deposits. Works closely to focus team efforts towards providing top quality service in the café, taking care and addressing issues when required through problem-solving knowledge. Managing supply chain regarding back order availability, future inventory and special orders weekly. Responsibilities include training staff in customer service, barista work, and maintaining a clean, safe and effective work placed. Responsible for opening and closing of the business, daily cash-ups, bank checks and deposits. Works closely to focus team efforts towards providing top quality service in the café, taking care and addressing issues when required through problem-solving knowledge. Managing supply chain regarding back order availability, future inventory and special orders weekly.

Front Desk Asso

• Mar 2015 - Jul 2017

Greeted customers entering the gym with friendly and upbeat attitude to uphold Chuze Culture. Creating a welcoming, non-intimidating and empowering environment for our members was an essential and enjoyable part of my work. I also answered an average of 20+ calls per day- addressing customer enquiries, solving account problems and providing up tp date information on promotions and training services. Earned management trust by serving as key holder, responsibly opening and closing shop and training new employees. Politely assisted customers as well as communicated with vendors regarding back order availability, future inventory and special orders weekly. Provided an elevated customer experience and an immaculately clean gym to generate a loyal clientele. Effectively communicated and worked with marketing and administrative teams on a daily basis to increase membership sales. Scored in top 10% of employees in successful resolution of issues and consistently stood in as supervisor when needed. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Show less

Sales associate and Trainer

• Nov 2011 - Jul 2017

Ensured a "quality without compromise" style customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Helped drive sales goals and achieve monthly quotas. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Participated in physical inventory counts quarterly. Maintained cleanliness, presentation of stockroom, and shop floor. Provided ongoing quality guest service, including giving gifting advice. Bagged, boxed & giftwrapped sold merchandise per customer's request. Cash handling experience; opening/closing procedures and deposits. Show less

Fitness Manager

• Aug 2013 - Aug 2014

In charge of creating, confirming and managing all fitness appointments with in the Whole Body Vibration gym. Trained in sales, personal training, Salon Iris, and secretary work. In charge of creating, confirming and managing all fitness appointments with in the Whole Body Vibration gym. Trained in sales, personal training, Salon Iris, and secretary work.