Team Lead Salesforce

• Jul 2022 - Present

Salesforce Administrator

• Oct 2019 - Jul 2022

Salesforce Sales Cloud Developer

• Aug 2018 - Oct 2019

Smart ideas to simplify the system is now my main task. I create reports, dashboards, new app pages, custom fields, processes, customized home pages, new apps and much more. I use trailheads to learn and figure out solutions. I also educate new users in Sales Cloud.

Salesforce Sales Cloud Admin

• Jan 2017 - Aug 2018

Responsible for helping our sellers and other users on Sales Cloud after implementation. Implementing Chatter and other tools to help our users use Salesforce and working on various development initiatives to stabilize and optimize our solution. The role involved frequent travelling across the Nordics to conduct meetings with users and other stakeholders.

CRM Process Owner

• Jan 2016 - Jan 2017

Responsible for defining requirements, user stories and KPIs in preparation for large Salesforce implementation project. During the build face I worked with external developers to ensure a solution that gave us a platform to succeed.I created user manuals and delivered training around the Nordics to give our 500 users the necessary training before they started to use the new solution.

Operationally Responsible Caesar

• Aug 2014 - Dec 2016

Responsible for supporting users of the sales support system Caesar in sales and customer service. Ensure a consistent use of Caesar so that it supports and ensures effective and qualitatively good sales processes. Responsible for user training and user documentation related to Caesar

CRM Coordinator

• Jun 2013 - Aug 2014

Provide reports and analysis with relevant Key Performance Indicators to enable improvements in sales effectiveness. Provide organisational support on common Sales Management Systems and Reporting Tools.

CRM Developer

• Dec 2009 - May 2013

CRM developer for Bring Parcels in the Nordics (Norway, Denmark, Finland and Sweden)Responsible for the implementation of a new system (from Salesforce to Caesar)Educate sellers, customer service and other users.Build and create reportsCampaigns Board reportingDevelop and make improvementsCreate new usersSupportCredentials available on Swedish

Customer Service Agent

• Apr 2008 - Dec 2009