Experience

MD Home Health/MD Home Assist

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Authorization Specialist

  • Feb 2019 - Present



Southland Home Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Scheduler and Authorization Manager

  • May 2018 - Jan 2019

  • Authorization manager. Communicating with case managers in regarding to different member’s authorized hours and task. • Communicating with support coordinator regarding new member’s open. • Maintaining caregiver state credentials. • Scheduler/ maintain over 100 caregivers schedule and directing different members’ activites and tasks. • Directing different phone call to correct department. • Point of contact for both members and caregiver for payrolls related questions. • Authorization manager. Communicating with case managers in regarding to different member’s authorized hours and task. • Communicating with support coordinator regarding new member’s open. • Maintaining caregiver state credentials. • Scheduler/ maintain over 100 caregivers schedule and directing different members’ activites and tasks. • Directing different phone call to correct department. • Point of contact for both members and caregiver for payrolls related questions.



East Valley Family Medical

• Phoenix, Arizona Area

• Office Manager

  • Feb 2016 - May 2017



Covenant Consumer Direct

• Administrative Assistant

  • Aug 2015 - Feb 2016

  • Authorization manager. Communicating with case managers in regarding to different member’s authorized hours and task. • Communicating with support coordinator regarding new member’s open. • Maintaining caregiver state credentials. • Scheduler/ maintain over 100 caregivers schedule and directing different members’ activites and tasks. • Directing different phone call to correct department. • Point of contact for both members and caregiver for payrolls related questions. • Authorization manager. Communicating with case managers in regarding to different member’s authorized hours and task. • Communicating with support coordinator regarding new member’s open. • Maintaining caregiver state credentials. • Scheduler/ maintain over 100 caregivers schedule and directing different members’ activites and tasks. • Directing different phone call to correct department. • Point of contact for both members and caregiver for payrolls related questions.



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Loyalty Manager

  • Sep 2013 - Jan 2016

  • Respond to customer concern, researching customer questions and resolve complex escalated customer situations. • Performing on high-level metrics to provide high quality customer service. • Record detail customer information regarding their financial record. • Keeping customer information about updated promotions. • Respond to customer concern, researching customer questions and resolve complex escalated customer situations. • Performing on high-level metrics to provide high quality customer service. • Record detail customer information regarding their financial record. • Keeping customer information about updated promotions.



Sun Devil Bookstore

• Tempe, AZ

• E-Follet Sale Associate

  • Aug 2013 - Sep 2013

  • Help customer pickup their online order for their class requirement textbooks. • Process and pick out items from the store to be ship out to customer. • Provide customer assistant if necessary for in-store customer. • Help customer pickup their online order for their class requirement textbooks. • Process and pick out items from the store to be ship out to customer. • Provide customer assistant if necessary for in-store customer.



HSHS St. Mary's Hospital Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Receptionist

  • Jan 2012 - May 2012

  • Receptionist/ Greeter for the hospital providing a positive energy for guests as they enter the hospital. • Know the layout of hospital to guide incoming guests where to go during their visit. • Deliver gifts to patients’ room and provide conversation with patients. • Keeping a calm atmosphere for both the patients and family members. • Knowing the computer program to look up patients’ information. • Receptionist/ Greeter for the hospital providing a positive energy for guests as they enter the hospital. • Know the layout of hospital to guide incoming guests where to go during their visit. • Deliver gifts to patients’ room and provide conversation with patients. • Keeping a calm atmosphere for both the patients and family members. • Knowing the computer program to look up patients’ information.