Experience

Shipup

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Onboarding Manager

  • May 2021 - Present

  As a first Customer Onboarding Manager at Shipup, I am guiding the Online Retailers customers (Micromania, Courir, Ba&sh, ID Group, Odlo…) with the implementation of our SaaS solution, to help them to enhance their post-purchase customer experience. To help the Online Retailers to quickly benefit of the solution value, I am thriving to ensure the smoother set-up possible through a structured project management and an optimized process (technical and operational workshops, customized accompaniment, trainings, technical support), in a defined time frame. To ensure this mission, I am closely collaborating with our other teams (customer success, techs, product, sales…) and building the automatized and clear processes for the best customer onboarding experience possible.



Powens (ex-Budget Insight)

• France
• Financial Services
• 1 - 100 Employee

• Technical Account Manager

  • May 2020 - May 2021

  - Technical and operational accompaniment of a customer portfolio with the Open Banking API’s implementation and usage. - Solution adoption guidance in keeping with the current European legislation (DSP2) - Identification of the growing business opportunities (crossell, upsell) - Technical and operational accompaniment of a customer portfolio with the Open Banking API’s implementation and usage. - Solution adoption guidance in keeping with the current European legislation (DSP2) - Identification of the growing business opportunities (crossell, upsell)



Everysens

• France
• Software Development
• 1 - 100 Employee

• Customer Success / Account Manager

  • Mar 2019 - May 2020

  - Operational and strategic customer success management of a large industrial customers accounts portfolio (Saint Gobain Glass Logistics, Arcelor Mittal, Gefco…) throughout their customer journey. - Deployment and fleet management of a IoT sensors on the large logistics assets for a successful track and trace project. - Close collaboration with a product and tech team to build an disruptive and adopted logistics track and trace SaaS solution based on IoT technology. - Operational and strategic customer success management of a large industrial customers accounts portfolio (Saint Gobain Glass Logistics, Arcelor Mittal, Gefco…) throughout their customer journey. - Deployment and fleet management of a IoT sensors on the large logistics assets for a successful track and trace project. - Close collaboration with a product and tech team to build an disruptive and adopted logistics track and trace SaaS solution based on IoT technology.



Shippeo

• France
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support & Quality Manager

  • Sep 2017 - Mar 2019

  - Customer Onboarding : ensure the successful solution adoption by users through trainings process and continuous follow-up of the plateforme use- Customer Support : technical and operational assistance with solution advanced functionalities and anomalies solving- Provide a high product expertise to the customers for the continuous user's satisfaction- Produce the quality analysis based on KPIs- Close collaboration with the Product team to enhance the solution by collecting feedbacks and insights from beta tester groups of users.- Maintain the Knowledge Base of the platform : trainings and support documentation

• Carrier Relationships Manager

  • Apr 2016 - Sep 2017

  - Maintain relationships with carrier/user base and collaborate on continual improvement initiatives- Accounts set up : Onboard / Initiate new carriers- Account management : portfolio of 200 carriers all across Europe - Monitoring users’s performance : KPI’s reporting to the customer based on tracking and tracing- Identification of the best solution to implement for a successful customer management- Maintaining and growing relationships with carrier accounts including performing account reviews and identifying opportunities for additional collaboration- Customer permanent support : resolving operational and technical issues, reporting for the successful project runninghttp://www.shippeo.com/fr/



WOW3D

• United States
• Software Development

• International Multi-Project Business Developer chez Launchpad Network/Open 3D

  • Jan 2015 - Mar 2016

  Développement commercial et marketing de trois projets NTIC à l’international - Logiciels 3D Support à la mise en place de la stratégie commerciale et marketing Gestion de Comptes Clés; adaptation de l’offre aux spécificités des marchés Acquisition et traitement de leads Recherche de partenaires et des revendeurs Gestion de projet en étroite collaboration avec l'équipe du développement internationale Mise en place et gestion de Google Adwords Développement commercial et marketing de trois projets NTIC à l’international - Logiciels 3D Support à la mise en place de la stratégie commerciale et marketing Gestion de Comptes Clés; adaptation de l’offre aux spécificités des marchés Acquisition et traitement de leads Recherche de partenaires et des revendeurs Gestion de projet en étroite collaboration avec l'équipe du développement internationale Mise en place et gestion de Google Adwords



Réseau des Grandes Ecoles Spécialisées (GES)

• France
• Higher Education
• 1 - 100 Employee

• Assistante Relations Internationales

  • Jan 2014 - Aug 2014

  ▪ Développement du Réseau de six Grandes Ecoles Spécialisées à l’international (création des partenariats, programme Erasmus, programmes délocalisées…) ▪ Promotion à l’international des programmes des écoles ▪ Information, accompagnement et suivi de dossiers pour les départs à l’étranger ▪ Organisation de l’Ecole d’Eté de Marketing de Luxe dédié aux étudiants internationaux ▪ Développement du Réseau de six Grandes Ecoles Spécialisées à l’international (création des partenariats, programme Erasmus, programmes délocalisées…) ▪ Promotion à l’international des programmes des écoles ▪ Information, accompagnement et suivi de dossiers pour les départs à l’étranger ▪ Organisation de l’Ecole d’Eté de Marketing de Luxe dédié aux étudiants internationaux



Groupe Paris Label

• Paris

• Approvisionneur - Responsable de point de vente

  • Apr 2012 - Jan 2014

  ▪ Définition du besoin saisonnier - décisionnaire de gammes de produits ▪ Achats et négociation auprès des fournisseurs ▪ Gestion des stocks du magasin, approvisionnement ▪ Merchandising ▪ Management de l’équipe (5 personnes) ▪ Définition du besoin saisonnier - décisionnaire de gammes de produits ▪ Achats et négociation auprès des fournisseurs ▪ Gestion des stocks du magasin, approvisionnement ▪ Merchandising ▪ Management de l’équipe (5 personnes)



MP Extra

• Paris

• Business Developer B2B à l'international

  • May 2013 - Aug 2013

  ▪ Prospection commerciale et développement du portefeuille clients ▪ Développement des outils d’aide à la vente (site internet, bannières publicitaires, sampling…) ▪ Négociation commerciale et conclusion des contrats (Contrat exclusif en Russie, Afrique du Sud…) ▪ Prospection commerciale et développement du portefeuille clients ▪ Développement des outils d’aide à la vente (site internet, bannières publicitaires, sampling…) ▪ Négociation commerciale et conclusion des contrats (Contrat exclusif en Russie, Afrique du Sud…)