Talent Acquisition

• Apr 2022 - Present

Guest Experience Lead

• Sep 2021 - Apr 2022

To support and oversee Guest Experience Hosts and the day-to-day guest operations of the Pavilion, ensuring a World Class guest experience across the entire venue. •Provide operational line management for Guest Experience Hosts. ▪︎Act as an escalation point for enquiries and complaints. •Communicate and liaise with the Director, and stakeholders. •Liaise with other teams, including Security Department, Facilities Management and IT department. • To complete Shift, Daily, Weekly reports, as required. • Reporting all complaints, incidents and health and safety issues to management • Ensure all Staff comply with Pavilion security and access control procedures • Assist at special functions, events and visits THA Staffing - Country Pavilions: -El Salvador 🇸🇻 -Luxembourg 🇱🇺 Show less

Inflight Operations Supervisor

• Jan 2012 - Oct 2020

Responsibilities:o Manage resources (time, products and people).o Ensure timely, clear and open communication with Flight Deck, team members and ground personnel.o Ensure safety, emergency and security practices are followed in accordance to corporate and civil aviation rules and regulations.o Perform team briefings, discuss potential threats and solutions.o Investigate customer’s complaints and follow up.o Evaluate and record staff performance, and provide feedback.o Keep and record facts of each journey, including quality assurance reports, feedback and incidents.o Acknowledge and attend to high profile guests and frequent travelers.Key Achievements:• Delivered the best inflight experience through inspired and effective leadership of team members.• Conducted motivational briefings through all stages of the journey. Mentored crew to build future leaders.• Supervised up to 25 flight attendants and coordinated corresponding duties.• Mediated conflicts and provided service recovery and solutions as applicable.• Completed 7657.38 hours of international flights onboard Airbus A380, A340, A330 and Boeing 777.• Participation on Inaugural flights. Show less

Cabin Crew

• Oct 2008 - Jan 2012

Responsibilities:o Responsible for safety, security, health and well being of passengers.o Prepare and update self to ensure consistency and compliance in every flight.o Provide customers in all cabins an indulgent and personalized service experience.o Act as a brand ambassador by displaying immaculate image and uniform standards.o Promote Duty Free sales onboard.Key Achievements:• Promotion to Premium Cabins.• Maintained excellent knowledge on Emirates Products.• Recognition from Flight Deck, crew members and line manager for positive approach and professionalism.• Consistently received positive feedback from passenger surveys, for an “above and beyond” approach.• Helped diffuse high-level situations from escalating to emergency levels. Show less

User Account Administrator

• Oct 2007 - Sep 2008

o Manage permissions within applications.o Reset passwords and access issues for customers.o Act as an escalation point agent for the Help Desk tam when difficult or controversial calls received.o Review and acknowledge service requests.Key Achievements:• Exceptional performance recognition on completion of the Database Cleanup Project.• Up skilled junior team members.• Experienced with Linux, SAP, Excel, Outlook.

Help Desk Agent

• Jan 2007 - Oct 2007

Responsibilities:o Attend, register and classify service calls.o Execute first attempt to fix the problem.o Track and follow up owned calls.o Assist customers by guiding them step by step or else perform remote desk connectivity.o Troubleshoot laptops, desktops, all-in-one printers and Blackberries.Key Achievements:• Received various awards for top performance, attendance and time management.• Proficiency in MS Office (Excel, Outlook, Word, Power Point).• Internal Promotion. Show less

Assistant General Manager

• Jan 2006 - Jan 2007

Responsibilities: o Efficiently manage systems, database and suppliers. o Administrative support to manager. o Coach, train, and supervise staff. o Work with budgets and maintain financial control. o Act as front desk receptionist. o Coach gymnastics, stunts and dance to ages 5 to 40+. Key Achievements: • Organized festivals, events and international travel for the teams. • International All Star Federation Certification as a Cheer and Dance Coach. • Proficiency in Outlook and Excel. •Cheearleading and dance coach - Certified by IASF Show less