Experience

Kocan Meble

• Poland
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• General Manager

  • Mar 2017 - Present

  -production continuity -purchase -furniture projecting and price estimating -marketing and sales -costumer service -accounting -employment including foreing workers -business diversification and divelopment in toursim brange www.kocanmeble.pl -production continuity -purchase -furniture projecting and price estimating -marketing and sales -costumer service -accounting -employment including foreing workers -business diversification and divelopment in toursim brange www.kocanmeble.pl



Energa-Operator SA

• Poland
• Travel Arrangements
• 1 - 100 Employee

• Distribution Department Director

  • Sep 2014 - Feb 2017

  Distribution Department Director and acting Billing Department Director in OSD - Energy Distribution Operator Company Responsibilities: • Customer and seller service processes, including 24/7 Call Center processes with emergency line (around 50.000 income calls per month). • Billing and collection processes. • Agreements with cooperators (general agreements, cooperation agreements, transit agreements, transfer agreements) and settlements. • Responsible for main distribution projects Sale planning. • Conducting auctions and purchasing procedures. • Departments’ budget. • Managing a team of 170 employees including 4 Managers with their Offices). Achievements • Create and implement Customer Service Model in Distribution Operator • Leading implementation of SOS – new billing system • Leading purchase of net loss energy web auction with EFET procedure as a first OSD in Poland • Reduction of overdue receivables by 25% • Cutting operating costs by correcting all processes in the Departments • Obtain most of goals and high KPIs. Show less



Bank BPH GE Capital Group

• Call Center Operations Manager

  • Apr 2013 - Aug 2014

  Responsibilities• 24/7 Call Center banking processes, especially sell and post-sell service and technical support for clients.• Technical and knowledge call center support for other employees in branches. • Managing a team of 170 employees including 8 Supervisors. Achievements • Implementation deep process and work organization changes due to create model Call Center Team. • Obtain most of goals and high KPIs.• High Rated

• Manager of Insurance, Mortgage and Collateral Team in Customer Service Department

  • Mar 2008 - Mar 2013

  Responsibilities• Almost 40 post sell insurance, mortgage and collateral processes for private client and SME, including process of support group as back up for call centers• Client's complaints process if connected to insurance or collateral matter• Team's budget• Managing a team of 80 employeesAchievements• Responsible for merge of two teams and improving their processes• Cut over 30% costs of the team's budget in 6 months• Centralizing over 10 processes from branches to central office• Obtain most of goals and high KPIs.• High Rated Show less



Firma Brokreska Casus Sp. z o.o.

• Insurance Broker, Proxy

  • Oct 2001 - Mar 2007

  Responsibilities • Insurance selling, consulting and brokerage services for over 150 large companies and SME • Responsible for whole firm's budget • Managing a team of 7 employees Achievements • Building solid position of the company on the brokerage market Responsibilities • Insurance selling, consulting and brokerage services for over 150 large companies and SME • Responsible for whole firm's budget • Managing a team of 7 employees Achievements • Building solid position of the company on the brokerage market