Hanna Dubas

Operations Manager at Click Then Convert
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA
Languages
  • Chinese (Simplified) Full professional proficiency
  • English Full professional proficiency
  • Ukrainian Native or bilingual proficiency
  • Russian Native or bilingual proficiency
  • Spanish Full professional proficiency

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Bio

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Credentials

  • ChatGPT Complete Guide: Learn Midjourney, ChatGPT 4 & More
    Udemy
    Apr, 2023
    - Nov, 2024
  • Simpli.fi Platform Certification
    Simpli.fi
    Mar, 2023
    - Nov, 2024
  • Verified International Academic Qualifications
    World Education Services
    Mar, 2023
    - Nov, 2024
  • Agency Project Management Certification
    ZenPilot
    Oct, 2021
    - Nov, 2024
  • Chinese Language Program
    East China Normal University
    Jul, 2015
    - Nov, 2024

Experience

  • Click Then Convert
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2021 - Present

      Main Responsibilities: • Onboarding new clients, developing healthy client relationships • Managing client invoices and account balances, handling client payments • Coordination of administrative functions, including a budget, personnel, meetings, etc. • Responsible for the preparation of confidential marketing documents and reports • Coordinating and scheduling meetings with clients, maintaining meeting minutes • Assigning tasks to the team in a project management platform - ClickUp • Project management and communication with the team, improve cooperation and teamwork • Analyzing customer data to improve customer experience, ensuring that all client communications are carried out Show less

  • All Right
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Key Account Manager
      • May 2019 - Oct 2021

      Main Responsibilities: • Launching the All Right product for Latin American and Spanish markets. • Customer support in the CRM system, on the All Right product website, and via other channels: Email, Skype, WhatsApp, Telegram, etc. • Developing marketing and digital promotion strategies targeting Latin American and Spanish markets. • Providing competitors' research and suggestions for continuous improvements. • Gathering and analyzing insights and data about existing customers and the target audience of each product. Show less

  • Miniso Ukraine
    • Ukraine
    • Retail
    • 1 - 100 Employee
    • Translator and Interpreter
      • Oct 2018 - Jun 2019

      Main Responsibilities: • Translating invoices and other financial documents from/into Chinese, English, Ukrainian and Russian. • Interpreting the meetings and phone calls of Chinese staff of Miniso Ukraine. • Proofreading and editing written materials. Main Responsibilities: • Translating invoices and other financial documents from/into Chinese, English, Ukrainian and Russian. • Interpreting the meetings and phone calls of Chinese staff of Miniso Ukraine. • Proofreading and editing written materials.

Education

  • Jilin University
    Master of Education (M.Ed.), MTCSL (Master of Teaching Chinese to Speakers of Other Languages)
    2016 - 2018
  • Taras Shevchenko National University of Kyiv
    Bachelor's degree, Chinese Language, Literature and Translation
    2011 - 2016
  • East China Normal University
    Advanced course of Chinese studies
    2014 - 2015

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