Experience

FedEx Express Australia

• Australia
• Freight and Package Transportation
• 200 - 300 Employee

• Operations Agent

  • Aug 2017 - Present



The Cosmetic Institute

• Medical Receptionist

  • Nov 2015 - Mar 2016

  Key Responsibilities: • Preparing surgical files for the following day • Scanning and auditing • Discharge patients paperwork • Theatre allocations and data entry onto SimDay • Check in patients for surgery on SimDay and Patient Now • Take payments for additional surgery costs • Call and email patients to confirm their post-operative appointments • Call and email patients their fasting and admission time for the next day • Answering calls • Booking and rescheduling post-operative appointments • Take messages and contact the appropriate people • Liaise with the clinic about patient requirements, surgery cancellations • Take pre-operative photos • Uploading patients photos- pre-operative and post-operative visits • Get implants and garments ready for surgery the next day and take them to theatre • Advise nurses of post-operative concern calls Key Achievements: • Ability to meet patient satisfaction and having excellent rapport with patients. • Ability to work ethically in a team environment and independently • Welcome patients and carers in a warm and friendly manner • Ability to work under extreme pressure when busy



Homeart

• Australia
• Retail
• 1 - 100 Employee

• Store Manager

  • Jan 2014 - Jan 2015

  Key Responsibilities: • Organize merchandise existing and new stock within the store • Ability to meet customer satisfaction and having excellent rapport with customers • Confidently managing a team of 5. • Ensuring staff are trained to a high level of standards • Running stock take • Ensuring store performance is met through management of company targets and KPIs. • Compiling weekly rosters • Identify opportunities to improve processes and customer care • Ensure securities of store when opening and closing • Banking and pre banking • Answering all phone enquiries from customers • Cash handling and card payments • Processing admin work and lay-bys as required