Experience

Suzuki Malaysia Automobile Sdn Bhd.

• Malaysia
• Automotive
• 1 - 100 Employee

• Head of Sales

  • Nov 2012 - Present

  WORK DESCRIPTION: * Managing and overseeing a team of regional executives and support staff in their daily operations. * Direct responsible for the sales operations of the company and monitor the overall sales channel of 31 independent sales dealers nationwide. * Succeeded in helping to improve the company’s sales volume by an average of 30% yearly in addition to setting up and managing a new sales team. * Planning and executing monthly sales plan, retail support and promotion schemes for sales operations and assigning registration targets. * Responsible for strategic sales planning * Maintaining close liaison with all dealers, and assisting in identifying and solving problems concerning sales and operational issues, customer relations related problems and issues on product quality. *Conducting routine field visits to dealers and overseeing the preparation of market intelligence report and analysis on regional competitor activities. * Team up with marketing team to plan and execute the marketing activities at the dealer’s outlet * Organize and plan the department monthly activities such as dealer meeting and weekly meeting. * Reviewing and working on Sales and Marketing development framework for maximum penetration of each division of the company to the market place with a minimum annual growth of 12%. WORK ACHIEVEMENTS: * Practical skills, developed a new system for generating sales leads which was implemented across the organisation and resulted in a 30% improvement in sales performance * Revised and prepared the new SOP for operations and implemented the new reporting templates to the top management as well as the dealer * Evidence of recognition: Support sales regional team in for all regions and ensure that their monthly and quarterly targets were achieved. * After 8years of struggling in sales, Sales Department managed to convince SMC (HQ) to conduct a nationwide Mega road show for 2years in the row and increase at least 20% of sales volume. Show less



Honda Malaysia Sdn. Bhd.

• Malaysia
• Motor Vehicle Manufacturing
• 700 & Above Employee

• PDI, Engineer

  • Aug 2002 - Aug 2005

  WORK DESCRIPTION: •Proper monitoring of process flow at Pre Delivery Inspection (PDI) such as Alloy Rim Installation, Accessories Installation, Final Inspection and Distribution. •Assisting in the management of vehicle logistic to balance invoicing, ensure efficiency and shorten delivery lead time. •Responsible in the implementation and arrangement of customization accessories fitment. •Establishing vehicle maintenance standards. Organizing and executing a proper maintenance schedule for all CBU Stocks (Aging). •Collecting related data and information periodically by proper means and feedbacks by report. •Proper monitoring of vehicle information from pc-pack factory to pc-pack sales. •Assisting in the operations at PDI Port Klang for CBU (Imported) unit’s preparation center. •Closely monitoring the invoicing and Excise 7 or 8 were released together. •Dealer Management System (DMS) needed to be updated from time to time to ensure that dealers proceed to the registration stage. •Proper monitoring of Floor Stocking for related dealers. •Negotiating with the relevant departments on the data collection and implementation of Kaizen activities. •Managing and monitoring urgent and ad –hoc requests from various departments and other parties for CBU in testing, sampling special arrangement, special sales and audit. •Coordinator for the company’s stock takes activity (twice a year). WORK ACHIEVEMENTS: •Setting up PDI and new stockyard for Honda at Johor Bharu and Melaka Plants. •Represented PDI in the presentation to the management on the proposal of process flow and PDI system: get the approval before starting the operation. •Managing and monitoring urgent and ad –hoc requests from various departments and other parties for CBU in testing, sampling special arrangement, special sales and audit. •Developed a training module for the employees on system as well as interpersonal skills. •Managed to change the SOP for the whole department process flow. Show less