Experience

Analytix

• IT Services and IT Consulting
• 100 - 200 Employee

• Account Manager

  • Jan 2019 - Present



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support to Microsoft project

  • Aug 2017 - Oct 2018

  • Duties includes acts as a customer advocate to help drive improvements in all aspects of Microsoft business including customer service, engineering and AQ. • Defining process and escalation points for critical customer situations. • Being held accountable for ensuring communications are channeled to allow technical people to focus on solving the technical problem while all interested parties, such as executive levels, at the customer and internally are informed and reassured that all possible steps are being taken to expedite the resolution. • Provide leadership on Industry Customer Experience management trends and methodologies. • Providing post-escalation analysis reporting that will capture and help drive process improvements throughout the organization. • Establish and develop key relationships within the Microsoft global organization to align and leverage global customer support initiative. • Promoted to a Team Support Specialist where assisting colleagues with completing daily tasks in a timely manner and provide a professional experience. Show less



Fuji Xerox Vietnam

• Hanoi

• Assistant cum KKA Customer Support

  • May 2012 - Jun 2017

   Working as Assistant for KKA - Korean Key Account Manager  Assist KKA Manager to collect customer database and making appointment with potential customers  Prepare documents to be sent from the HCMC office  Translate documents (English-Vietnamese and vice versa)  Communicate with customer to supply price, new products  Calculate bonus and commission for salesman and agent  Guide all information on our company’s product to customers and as well as collect customers’ feedback  Inform the new promotional programs for customer  Keep a close watch on debt  Draft administrative documents and contract of any kinds and manage the file  Be a interpreter/ translator for Korean Manager  Receive the information from customers  Organize all the paper works; Secretarial duties, other duties and tasks assigned by the KKA Manager Show less



Ninhvanbay holiday club

• Vietnam

• Sale executive

  • Jul 2011 - Apr 2012

   Vacation Ownership and Time share model counselor.  Build up database of potential customers and strong investors.  Co-operate with vendors to implement company events and other marketing activities.  Assist Sale Manager to execute team working plans and complete working documents.  Searching and evaluating information for both of investments and sales purposes  Building up the new customer relations along with developing old ones  Proactively seek new clients to generate enquiries for leasing residential projects.  Negotiate on leasing contracts and prepare contract documents Show less