Experience

Amberstone Media

• Vietnam
• Advertising Services
• 1 - 100 Employee

• Project Manager - DreamsPass (Online Ticketing Platform)

  • Nov 2017 - Present

  ***Being a main account with B2B clients: - Connect and stay in constant contact with potential partners. - Build and manage distribution partner system. - Dealing and solving all problems related to feedback from B2B clients - Being coordinator with technical team to provide the technical support and find out the technical solution for B2B clients - Making proposal / Build quotation / Estimate cost for running project ***Being a leader on-site event / Customer Service: - Directly be responsible for all tasks of check-in area - Manage and provide tasks to team members, guide them to finish their tasks accordingly - Face to face solving problems of B2C (the end-customers) related to tickets, service and payment. - Support and find out the best way to solve the problems of B2C (the end customers) through hotline and email in both English and Vietnamese. - Tracking and follow the sale report. Cross-checked payment from all online channel and support customers accordingly. - Provide the best way of customer service and build the good image of brand in their eyes. Show less



Lang Pho JSC

• Business Development Executive

  • Mar 2017 - Nov 2017

  - Be responsible to handle all booking from corporate accounts- Be responsible to deal and finalize the contracts and payment from corporate partners- Be responsible to maintain the relationship with partners- Be responsible to lead and run events / private show with operation team

• Ticketing Agent and Operation Team

  • Dec 2015 - Feb 2017

  - Be responsible to solve all problems during the show- Be responsible to lead operation team and running the event / private show- Be responsible to introduce and sell the tickets to the end-users- Be responsible to meet the high customer service requirement