Hanggaria Putra Perdana
Pranata Hubungan Masyarakat at RSUD Prof. Dr. Margono Soekarjo- Claim this Profile
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Indonesian Native or bilingual proficiency
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English Professional working proficiency
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Javanese -
Topline Score
Bio
Credentials
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Pelatihan Layanan Office Channeling PT Taspen (Persero)
PT TASPEN (Persero)Jun, 2021- Oct, 2024 -
Public Speaking dan Teknik Presentasi
Universitas TerbukaJan, 2017- Oct, 2024 -
Pelatihan APU - PPT
PT Bank Central Asia TbkJun, 2014- Oct, 2024 -
Pelatihan Customer Service Officer PT Bank Central Asia Tbk
PT Bank Central Asia TbkMay, 2014- Oct, 2024 -
TOEFL ITP
LBPP LIAFeb, 2018- Oct, 2024
Experience
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RSUD Prof. Dr. Margono Soekarjo
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Indonesia
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Health, Wellness & Fitness
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1 - 100 Employee
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Pranata Hubungan Masyarakat
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Feb 2022 - Present
My duties and responsibilities as a Public Relations Officer include : 1. Information and Public Relations Services are activities or efforts carried out by public relations institutions, ranging from planning, information services, implementation of internal and external relations, public relations communication audits, and development of information and public relations services. 2. Implementation of External Relations is an activity or effort carried out by Public Relations Institutions to improve harmonious relations between existing institutions in the community. 3. Implementation of Internal Relations is an activity or effort carried out by Public Relations Institutions to improve harmonious relations between work units/organizational units within government agencies. 4. Public Relations Communication Audit is an activity or effort carried out by a functional official of a Public Relations Institution to conduct an examination, analysis and evaluation of the process or system of internal and external communication within government agencies with the aim of knowing the effectiveness of a communication activity or program. 5. Development of information services and public relations activities as well as establishing good and harmonious relationships with all agency stakeholders in accordance with predetermined operational standards. Show less
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Woori Bank
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South Korea
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Financial Services
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700 & Above Employee
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Customer Service Officer - Customer Relation
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May 2021 - Nov 2021
My duties and responsibilities as Customer Service Officer at Bank Woori Saudara are : 1.) Providing excellent service to every customer according to the company's operational standards. 2.) Provide clear, complete and accurate information to each customer regarding products, services and company policies. 3.) Help resolve any customer complaints regarding products, services and bank policies according to the company's operational standards. 4.) Carry out marketing activities of the Bank's products to each customer to achieve the targets set by the company. 5.) Assisting the operational activities of other work units such as tellers and operational staff if needed according to the company's operational standards. 6.) Assisting in validating and inputting customer data into the banking system and monitoring the validity of customer data according to company operational standards. 7.) Maintain good relationships with various parties in accordance with the company's operational standards. Show less
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PT Kereta Api Pariwisata (KAWISATA)
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Indonesia
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Truck Transportation
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300 - 400 Employee
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Customer Service on Station
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Jan 2020 - Dec 2020
My duties and responsibilities as a Customer Service Officer at the Station are : 1.) Provide precise, accurate and informative information regarding products, services and facilities for passengers and prospective passengers according to the company's operational standards. 2.) Help resolve complaints experienced by each Railway passenger according to the company's operational standards. 3.) Assist the process of resolving problems and obstacles experienced by passengers and prospective passengers related to the company's services, policies and procedures in accordance with the company's operational standards. 4.) Check the completeness of work facilities such as office stationery, train ticket order forms, cancellation forms and schedule change forms, as well as make efforts to repair work equipment on PC Computer Customer Service, PC queue numbers, train arrival and departure screens and monitor the impressions remaining seat availability. 5.) Establish good relations with various parties according to the company's operational standards. Show less
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BPJS Kesehatan
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Indonesia
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Insurance
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700 & Above Employee
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Frontliner and Backline Relation Officer
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Jan 2019 - Dec 2019
1.) Provide excellent service and provide complete, informative and accurate information to each participant and prospective participant of the Indonesia Health Card National-Health Insurance (JKN-KIS) according to the company's operational standards. 2.) Conducting socialization and education activities on the Kartu Indonesia Sehat Health Insurance program (JKN-KIS) to each prospective participant, participant, Business Entity and Government Institution in accordance with the company's operational standards. 3.) Process data input and help resolve any complaints experienced by each JKN-KIS program member according to the company's operational standards. 4.) Conduct document administration and membership activities including validation, verification, and confirmation of participant data into the BPJS Health system in accordance with company operational standards. 5.) Establish good relationships with various parties in accordance with company operational standards. Show less
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PT Bank Central Asia Tbk (BCA)
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Indonesia
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Banking
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700 & Above Employee
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Customer Service Officer
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May 2014 - May 2017
Some of my duties and responsibilities as a Customer Service Officer at BCA are : 1.) As a representative from the bank to meet directly with customers 2.) Providing excellent service to every customer related to the banking products and services offered 3.) Provide customers with complete and accurate information regarding procedures, products, and financial services owned by the company 4.) Helps resolve complaints experienced by customers related to products, services, and policies owned by the company and provides the best solutions in response to complaints experienced by customers in accordance with the company's operational standards 5.) Maintain good relationships with customers in accordance with the company's operational standards 6.) Conduct persuasion efforts for customers to increase the bank product sales index to customers as a form of solution for complaints experienced by customers with the aim of increasing the company's profits 7.) Representing the employee's brand image that is carried by BCA, namely SMART SOLUTION Show less
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Education
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2013 - 2018
Universitas Terbuka
Bachelor of Communication Science, Communication, General
Community
