Experience

Prudential Vietnam Finance Company Ltd.

• Vietnam
• Financial Services
• 1 - 100 Employee

• Consumer Loan Underwriter

  • Feb 2010 - Apr 2014

  Ho Chi Minh City- Vietnam • Managed 10 applicants per day including reviewing applications, interviewing customers, preparing loan contracts, educating customers about their debt repayment obligations and supporting collection department as needed • Performed cross-sales of loan insurance to clients, meeting 100% of annual sales targets • Trained new employees in Finn One system, document review, checking for suspicious information, interviewing customers and disbursement • Collabroated with Risk and Fraud… Show more • Managed 10 applicants per day including reviewing applications, interviewing customers, preparing loan contracts, educating customers about their debt repayment obligations and supporting collection department as needed • Performed cross-sales of loan insurance to clients, meeting 100% of annual sales targets • Trained new employees in Finn One system, document review, checking for suspicious information, interviewing customers and disbursement • Collabroated with Risk and Fraud Department to monitor and identify loan application fraud • Reported cross-selling to Branch Manager on weekly basis using standard company reporting format • Developed questionnaire templates for bank’s customer bases to predict monthly future expenses for short and long term and to analyze affordable monthly installments without cutting off mandatory expenses, which helped determine appropriate loan amount for clients to pay monthly installments without financial stress • Educated bank customers on repayment obligations and emphasized advantages of maintaining good credit history with bank, which increased number of on-time payments and significantly reduced bad debt ratio by 15% • Increased capacity of interviewed applicants by 12% per day by optimizing 5 minutes before interview to review supporting information in Finn1 CAS or Client System, analyze risk ratio, contact Fraud Department for suspicious information and run personal budget report to inform decision to accept or decline client meeting Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Feb 2008 - Jan 2010

  Ho Chi Minh City- Vietnam • Addressed inquiries and needs for average of 15 individual clients daily, including inquiries related to product information, account balance, bank statements, interest rate of saving account/ loan and credit card issues; escalated cases to manager as needed • Identified opportunities for cross sales of new banking products and services, achieving 90% of sales target and maintaining 90% customer loyalty within first year • Planned and led on the job training sessions for new employees… Show more • Addressed inquiries and needs for average of 15 individual clients daily, including inquiries related to product information, account balance, bank statements, interest rate of saving account/ loan and credit card issues; escalated cases to manager as needed • Identified opportunities for cross sales of new banking products and services, achieving 90% of sales target and maintaining 90% customer loyalty within first year • Planned and led on the job training sessions for new employees in department • Reported sales and customer inquiries daily to Branch Manager, meeting 90% of sales targets and resolving 100% of customer inquiries Show less