Experience

City of Lakewood

• United States
• Government Administration
• 400 - 500 Employee

• City Council Intern

  • Sep 2022 - Present

  · Prepares meetings and agendas · Manages audio/visual duties of Council meetings · Delivers customer service to residents who contact the Council Office and who attend Council Meetings · Researches policy questions related to the legislative priorities of councilmembers · Produces minutes, filing, etc. as follow-up for meetings · Prepares meetings and agendas · Manages audio/visual duties of Council meetings · Delivers customer service to residents who contact the Council Office and who attend Council Meetings · Researches policy questions related to the legislative priorities of councilmembers · Produces minutes, filing, etc. as follow-up for meetings



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Front Office Supervisor

  • Jul 2022 - Present

  • Manages a team of 60+ drivers to ensure that all assigned duties are accomplished safely and timely • Prepares and implements action plans to ensure the center achieves planned productivity • Resolves customer complaints and requests to ensure satisfaction • Maintains a high level of attention to detail while working in a fast-paced environment • Manages a team of 60+ drivers to ensure that all assigned duties are accomplished safely and timely • Prepares and implements action plans to ensure the center achieves planned productivity • Resolves customer complaints and requests to ensure satisfaction • Maintains a high level of attention to detail while working in a fast-paced environment



Hampton Inn and Suites

• United States
• Hospitality
• 400 - 500 Employee

• Front Desk Associate

  • Aug 2021 - Aug 2022

  • Provides guests with exceptional experiences that build loyalty and retention while balancing customer and business needs • Resolves conflicting guest requests and complaints by using sound judgment and decision making • Ensures privacy of customers and business data while inputting data into the company system • Provides guest feedback to management to improve customer satisfaction • Provides guests with exceptional experiences that build loyalty and retention while balancing customer and business needs • Resolves conflicting guest requests and complaints by using sound judgment and decision making • Ensures privacy of customers and business data while inputting data into the company system • Provides guest feedback to management to improve customer satisfaction



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Mar 2017 - Sep 2021

  • Multitasked by managing employees, food lines, and registers to provide customers with quality service • Collected large amounts of money from registers to record company profits • Reviewed and compared weekly revenue profits, tracking company metrics • Multitasked by managing employees, food lines, and registers to provide customers with quality service • Collected large amounts of money from registers to record company profits • Reviewed and compared weekly revenue profits, tracking company metrics



Millridge Elementary School

• Highland Hts, OH

• Student Intern

  • Dec 2019 - Mar 2020

  • Created project-based work to identify diverse child needs and development • Provided support and understanding through age-appropriate communication • Designed creative lesson plans, using class time effectively and boosting student learning • Created project-based work to identify diverse child needs and development • Provided support and understanding through age-appropriate communication • Designed creative lesson plans, using class time effectively and boosting student learning



Mayfield Preschool

• Mayfield Hts, OH

• Student Intern

  • Dec 2018 - May 2019

  • Created project-based work to identify diverse child needs and development • Provided support and understanding through age-appropriate communication • Designed creative lesson plans, using class time effectively and boosting student learning • Created project-based work to identify diverse child needs and development • Provided support and understanding through age-appropriate communication • Designed creative lesson plans, using class time effectively and boosting student learning



Mayfield Middle School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Student Intern

  • Sep 2018 - May 2019

  • Prioritized urgent tasks while maintaining a positive learning environment • Provided quick and effective decisions regarding behavioral issues inside and outside of the classroom • Modified lesson plans for an increase in student engagement • Prioritized urgent tasks while maintaining a positive learning environment • Provided quick and effective decisions regarding behavioral issues inside and outside of the classroom • Modified lesson plans for an increase in student engagement