Experience

Unbranded Manchester

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Accounts Manager

  • Aug 2021 - Present

  Greater Manchester, England, United Kingdom A digital agency specialising in strategic business development. We use data driven discoveries, innovative R&D solutions and user driven design to achieve results.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Fraud Investigator

  • Mar 2021 - Aug 2021

  Birmingham, England, United Kingdom Fraud investigator on applications for Government Covid relief Bounce Back Loans.

• Quality Assurance Specialist

  • Oct 2020 - Mar 2021

  Birmingham, England, United Kingdom Conducting Quality assurance checks and outcomes testing on the Customer journey for multiple products in order to establish knowledge Gaps and make improvements to processes.



HSBC UK Bank PLC

• Risk & Control Officer

  • May 2019 - Oct 2020

  Birmingham, United Kingdom

• Business Support Officer

  • May 2018 - May 2019

  Birmingham, United Kingdom



HSBC Commercial Banking

• Financial Services
• 1 - 100 Employee

• Remediation Complaints Analyst

  • Jan 2018 - May 2018

  Leicester, United Kingdom Addressing customer complaints, liaising with involved departments to investigating and establish the root causes Communicating with Impact and responding to Complaints via telephone and hand typed closure letters.

• Relationship Support Analyst

  • May 2016 - Jan 2018

  Working within a large project team creating a new Ring Fenced Bank in line with the Governments Banking Reform Act 2013 legislation. Primary role within the Banking Reform project was to validate, explore and analyse data for Business Banking, Large Corporate, Mid-market entity and Corporate Real Estate customers using a number of different internal systems to support implementation managers initiate migration to the new Ring Fenced Bank. I was responsible for conducting Quality… Show more Working within a large project team creating a new Ring Fenced Bank in line with the Governments Banking Reform Act 2013 legislation. Primary role within the Banking Reform project was to validate, explore and analyse data for Business Banking, Large Corporate, Mid-market entity and Corporate Real Estate customers using a number of different internal systems to support implementation managers initiate migration to the new Ring Fenced Bank. I was responsible for conducting Quality Control/Assurance to ensure no breaches or discrepancies were made in the final analysis, delivering feedback to the individuals and findings being reported to Senior Management. Towards the end of this project, I took ownership in leading the testing and launch phase of a work stream in place to create a gateway to split and move lending across the Banking portfolios.

• Business Specialist

  • Apr 2014 - May 2016

  South East London, West Midlands Business Specialist - Involved in opening and reviewing business accounts for new and existing SME Business customers on an interview basis. Meetings conducted via face to face interviews as well as over the telephone. I was involved with Conducting periodic Business reviews to ensure up to date KYC is held and correct Tax status is recorded. I have experiance dealing and offering lending products up to £30 Thousand.

• Collections Advisor

  • Dec 2010 - Apr 2014

  Birmingham, United Kingdom Specialist department dealing with customers facing financial difficulty. Telephony based role where my responsibilities included speaking with customers to better understand their individual situation and investigate into the root cause behind their current financial position. Conducting an assessment to establish their level of disposable income to then offer and apply either a short term or long term repayment solution. I was also responsible for leading the introduction and… Show more Specialist department dealing with customers facing financial difficulty. Telephony based role where my responsibilities included speaking with customers to better understand their individual situation and investigate into the root cause behind their current financial position. Conducting an assessment to establish their level of disposable income to then offer and apply either a short term or long term repayment solution. I was also responsible for leading the introduction and training sessions to up skill other teams within the wider collections department. Show less