Experience

Sheraton Grand Istanbul Atasehir

• Türkiye
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2021 - Present

• Assistant General Manager

  • Aug 2019 - Jan 2021

• Director of Rooms Division

  • Mar 2018 - Aug 2019



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Operations Manager Turkey, Middle East & Central Asia

  • Sep 2015 - Feb 2018

  • Playing a key role in coordinating the communication between the member hotels and international offices of the brand • Providing operational, sales & marketing, revenue management, customer care, quality assurance trainings to member hotels • Coordination and management of development activities/projects and pre-openings in the region • Measurement and Management of customer satisfaction and complaints • Organizing the annual member meetings • Quality Assurance and Brand Identity: * Scheduling the QA assessments for BW hotels in Turkey and Middle East. Participated in the assessments and audits. *Provide trainings to member hotels. *Pre and post visits at each member hotel and deliver the latest updates on rules and requirements. *Guiding the hotels via improvement plans based on the results received after the assessments. • Revenue Management: *Operate & Manage competitor price reporting tool and best practices to make recommendations to hotels and assist in setting rates and availability. * Analyse marketing performance reports on monthly basis, develop strategies and put in place the action plans to increase RevPAR. *Supply hotels with Revenue, Sales & System training and provide suitable training materials to reinforce information delivered. *Ensure all hotel information and images are kept up to date and relevant throughout all Brand Channels. *Coordinating the team to prepare Dashboards, Price matrix and ROI reports for each hotel to generate more business through the brand and other channels. *Managing the visibility of hotels on both country and international websites with the most accurate information, displaying the sales rate plans in the best order in relation with market needs to increase online bookings. *Track the hotel competitive reports and share the analysis report with member hotels. *Developing the Sales and Marketing programs by implementing new strategies and approach as per the current needs of industry. Show less



Istanbul Marriott Hotel Asia

• Istanbul, Turkey

• Front Office Manager

  • Dec 2010 - Sep 2015

  Ensuring the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving matximum sales and guest satisfaction and adhering to the standard of service Monitoring guest satisfaction processes and responding to guest concerns and inquiries Instrumental in increasing the hotel survey rankings both internally and externally through media and guest feedback Pro actively identifying potential guest issues and handling guest requests and complaints Member of Executive Committee, reporting directly to General Manager Member of Quality Assurance Team Green Hotels Global Champion Preparing budget and monitoring all rooms expenses to ensure that they are kept in line with budget Ensuring that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. Ensuring that all accounting transaction and cash handling procedures are in compliance. Leader of up to 30 hosts (Reception, At Your Service, Guest Relations and Bell-team) Building winning and motivated team who strive for success Recruitment and retaining associates for all supervised departments Developing monthly training items to foster development and cross training with other departments Conducting regular monthly meetings with all Front Office Team Members to address current initiatives, projects and long term goals Assisting housekeeping department in all activities Show less



Grand Hyatt Istanbul

• Guest Services Manager

  • Jun 2003 - Jul 2011

  Ensuring the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction and adhering to the standard of service.Planning training needs and monitoring them monthly as being the only Group Trainer of the department.Handling guest requests and complaints.Dealing with all VIP guests.Supervision of front desk, concierge, grand club and business center.Making appraisals of Front Office Team.Preparing Monthly Cost and Profit Analysis of Grand Club.Selection interviewing with potential candidates for Front Office.Performing Manager on Duty frequently.Special Projects: Project Supervisor of Opera V3, V4 and V5 Installations. Prepared and implemented action plan of new PMS. Data cleaning, configuration, training schedule and organization for all related departments. Updated Operational Manual of Front Office Department and ensured that the correct standards and methods of service required. Initiator of Manager's Log Installation which is a program in Lotus Notes that allows guest related staff to follow up all requests and complaints in most efficient and systematic way. Show less

• Assistant Front Office Manager

  • Feb 2007 - Jun 2010

• Management Trainee

  • Jan 2006 - Sep 2006

  Training in all departmentsCompletion various assignments and tasks within the departmentsPreparation of departmental reports after each departmentHaving Performance Development Discussion SessionsUpdating of all Policies and Procedures of Front Office and Hotel Expert Program were the main projects completed successfully.

• Trainee in Sales and Marketing Department

  • Jun 2003 - Aug 2003



Front Office

• Team Leader

  • Sep 2006 - Feb 2007



Grand Club

• Guest Services Officer

  • Aug 2004 - Jan 2006



Ceylan Inter-Continental Hotel

• Internship

  • Jun 2002 - Sep 2002



Imece Insaat & Danismanlik AS

• Office assistant

  • Jul 2001 - Aug 2001



GTI - Kayi Tour Holding, Antalya

• Internship

  • Jun 1998 - Sep 1998



Club Hotel

• Internship

  • Jun 1997 - Sep 1997