Head Of Human Resources

• Oct 2021 - Present

Acting Head of Human Resources & Administration

• Oct 2020 - Sep 2021

Manager, Human Resources & Administration

• Feb 2020 - Sep 2020

Manager, Strategy & Organizational Development

• May 2018 - May 2019

• Worked with C-level to identify critical business challenges, and scope them into projects for solution planning and execution • Facilitated corporate culture refresh exercise, collecting input from 60% of employees and 100% of mid-management and top management • Re-engineered and implemented enterprise-wide employee performance management process for including formalizing balanced scorecards, KPI cascade and performance review • Reviewed capital market deal incentive policy to meet regulatory and market needs, while promoting compliance and cross-functional collaboration • Partnered other Project Management Officers (PMO) in change management efforts in their respective transformation projects • Conducted trainings for other PMOs on the following topics: Stakeholder Management, Embracing differences to create synergy Show less

Manager, People & Change Advisory

• Jun 2017 - Apr 2018

• Delivered People and Change consulting engagements for clients, in collaboration with subject matter experts from overseas firms • Brought in revenue of over US$150,000 within 11 months • Oversaw project planning and execution, managed resources to produce quality deliverables in the stipulated timeline • Supported Partner to identify opportunities to extend the bandwidth of KPMG People and Change consulting services, in the form of team development as well as business development • Partnered leaders in other business lines to create proposals for enterprise transformation projects, with special focus on private businesses in Vietnam • Conducted internal trainings for Consulting services team on the following topics: Critical conversations, Conflict management, and Talent management, Show less

Assistant Manager, Learning & Development

• Dec 2015 - Jun 2017

• Led service culture training and implementation at a luxury hotel, leading to high guest satisfaction (ranked top 40 hotels in Singapore on TripAdvisor) • Headed the talent development efforts at the hotel, focusing on the top 20% employees • Championed college relations, intern and management trainee recruitment, development and management • Trained, managed and coached a team of 20 department trainers to build a well-trained workforce and a high performance organization • Drove 100% compliance in code of conduct, brand standards, hygiene standard and security trainings • Oversaw workplace safety, employee engagement and welfare – including measuring engagement index, organizing engagement and recognition programs, etc. • Implemented change management process at hotel level during Marriott & Starwood merger Show less

Specialist, Talent Management

• Dec 2014 - Dec 2015

- Led Asia Pacific-wide (approximately 300 hotels & resorts) data collection and analysis of human resources metrics such as turnover, bench strength, diversity, etc.- Advised HR and business leaders from different business units in implementing an award-winning talent management program, impacting the career of 75,000 employees in Asia Pacific- Collaborated with external vendors to drive system improvement to meet business analytic needs and improve user experience when using the platform- Designed e-learning modules to educate various stakeholders about the internal talent management program and its system- Organised leadership development programs, tracked and managed the on-going development of 300 top leaders in the company per annum Show less

Executive, Talent Development & Culture

• Jun 2013 - Nov 2014

Talent Management & Organizational Development Project Consultant

• May 2012 - May 2013

• Updated service culture training curriculum based on new guest experience strategy• Designed an e-learning module catering to hotel senior management about a talent development program• Researched 15 assessment tools in areas of personality, professional skills and leadership• Analyzed the correlation between selection tool scores and actual performance of candidates for hotel senior leadership positions

Student Consultant

• Dec 2012 - Feb 2013

• Conducted a feasibility study for an international expansion to Vietnam market • Interviewed 2 government bodies and 14 private companies to understand local regulations, their business strategies and operations • Inspected 8 industrial zones in Vietnam to identify their advantages and key clients • Conducted a feasibility study for an international expansion to Vietnam market • Interviewed 2 government bodies and 14 private companies to understand local regulations, their business strategies and operations • Inspected 8 industrial zones in Vietnam to identify their advantages and key clients

Talent Management & Organizational Development Intern

• Jul 2011 - Dec 2011

• Collected and analyzed data of an internal talent development program for appraising the development progress of 1,000 staff with identified potentials • Edited e-newsletter and managed a website promoting corporate culture • Coordinated and organized talent development and leadership workshops for senior management from 200 hotels in Asia Pacific • Collected and analyzed data of an internal talent development program for appraising the development progress of 1,000 staff with identified potentials • Edited e-newsletter and managed a website promoting corporate culture • Coordinated and organized talent development and leadership workshops for senior management from 200 hotels in Asia Pacific

Server

• Jul 2010 - Jul 2011

• Provided quality dining services to customers by attending to customers’ needs in a timely fashion • Worked with a team of 10 staff from five countries • Adapted to working during peak hour and under stress • Provided quality dining services to customers by attending to customers’ needs in a timely fashion • Worked with a team of 10 staff from five countries • Adapted to working during peak hour and under stress

Marketing Executive

• Apr 2010 - Jun 2010

• Actively promoted Taiwanese aborigines as tourist attraction via travel blogs and social networking sites • Composed English marketing materials including flyers, brochures and free-and-easy travel guides, and oversaw distribution of these marketing materials to travel agencies • Attracted more groups of English-speaking tourists • Actively promoted Taiwanese aborigines as tourist attraction via travel blogs and social networking sites • Composed English marketing materials including flyers, brochures and free-and-easy travel guides, and oversaw distribution of these marketing materials to travel agencies • Attracted more groups of English-speaking tourists

Administrative Assistant

• Dec 2009 - Dec 2009

• Processed Purchase Order and composed Delivery Order • Screened and distributed incoming correspondence • Translated brochure, catalogue and product data sheets • Processed Purchase Order and composed Delivery Order • Screened and distributed incoming correspondence • Translated brochure, catalogue and product data sheets