Cepi Hanapi
Restaurant Manager at Mamasan Kitchen + Bar- Claim this Profile
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English Full professional proficiency
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Italian Professional working proficiency
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French Limited working proficiency
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Chinese Limited working proficiency
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Bahasa Indonesia Native or bilingual proficiency
Topline Score
Bio
Fajar Kusnadi Kusumah Putra
Cepi worked with me as a Co-worker in Dining Room assistant at Costa Cruise from 2008-2010 His responsibilities included maintaining customer service, service excellent in fine dining restaurant operation, attention to detail, and well arrange person, in addition to some clerical duties. During the course of his employment, Cepi proved himself to be an able employee, a hard worker, and a talented dining room personnel. I was quite impressed by Cepi ability to complete all work assigned to him, if not before it was due. His work was always thorough and comprehensive, and his fact checking always accurate. I was very proud when he was accepted to continue his study at Griffith University in Australia. Overall, Cepi is a very conscientious and able employee. I certainly believe he has what it takes to make successful hospitality workers and student someday. I strongly recommend Cepi for any mid-level position in hospitality management.
Shuting (Tracy) Qu
I would strongly recommend Cepi for a position in any organisation he applies for. I have personally witnessed his professional attitude, reliability, flexibility and team cooperation
Fajar Kusnadi Kusumah Putra
Cepi worked with me as a Co-worker in Dining Room assistant at Costa Cruise from 2008-2010 His responsibilities included maintaining customer service, service excellent in fine dining restaurant operation, attention to detail, and well arrange person, in addition to some clerical duties. During the course of his employment, Cepi proved himself to be an able employee, a hard worker, and a talented dining room personnel. I was quite impressed by Cepi ability to complete all work assigned to him, if not before it was due. His work was always thorough and comprehensive, and his fact checking always accurate. I was very proud when he was accepted to continue his study at Griffith University in Australia. Overall, Cepi is a very conscientious and able employee. I certainly believe he has what it takes to make successful hospitality workers and student someday. I strongly recommend Cepi for any mid-level position in hospitality management.
Shuting (Tracy) Qu
I would strongly recommend Cepi for a position in any organisation he applies for. I have personally witnessed his professional attitude, reliability, flexibility and team cooperation
Fajar Kusnadi Kusumah Putra
Cepi worked with me as a Co-worker in Dining Room assistant at Costa Cruise from 2008-2010 His responsibilities included maintaining customer service, service excellent in fine dining restaurant operation, attention to detail, and well arrange person, in addition to some clerical duties. During the course of his employment, Cepi proved himself to be an able employee, a hard worker, and a talented dining room personnel. I was quite impressed by Cepi ability to complete all work assigned to him, if not before it was due. His work was always thorough and comprehensive, and his fact checking always accurate. I was very proud when he was accepted to continue his study at Griffith University in Australia. Overall, Cepi is a very conscientious and able employee. I certainly believe he has what it takes to make successful hospitality workers and student someday. I strongly recommend Cepi for any mid-level position in hospitality management.
Shuting (Tracy) Qu
I would strongly recommend Cepi for a position in any organisation he applies for. I have personally witnessed his professional attitude, reliability, flexibility and team cooperation
Fajar Kusnadi Kusumah Putra
Cepi worked with me as a Co-worker in Dining Room assistant at Costa Cruise from 2008-2010 His responsibilities included maintaining customer service, service excellent in fine dining restaurant operation, attention to detail, and well arrange person, in addition to some clerical duties. During the course of his employment, Cepi proved himself to be an able employee, a hard worker, and a talented dining room personnel. I was quite impressed by Cepi ability to complete all work assigned to him, if not before it was due. His work was always thorough and comprehensive, and his fact checking always accurate. I was very proud when he was accepted to continue his study at Griffith University in Australia. Overall, Cepi is a very conscientious and able employee. I certainly believe he has what it takes to make successful hospitality workers and student someday. I strongly recommend Cepi for any mid-level position in hospitality management.
Shuting (Tracy) Qu
I would strongly recommend Cepi for a position in any organisation he applies for. I have personally witnessed his professional attitude, reliability, flexibility and team cooperation
Credentials
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All about Allergens online training for food service
Allergy & Anaphilaxis AustraliaSep, 2017- Sep, 2024 -
Responsible Service of Alcohol
RAMJun, 2016- Sep, 2024 -
RSA, HACCP
HACCP International
Experience
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Mamasan Kitchen + Bar
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Australia
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Restaurants
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1 - 100 Employee
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Restaurant Manager
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Jul 2021 - Present
As a seasoned multilingual tourism and hospitality professional and restaurant manager, I am dedicated to delivering exceptional customer experiences and driving profitable growth for my employers. With a track record of success in the hospitality industry, I have built a reputation for inspiring high-performing teams and creating memorable guest experiences. My expertise includes: - Restaurant management: With experience overseeing all aspects of restaurant operations, from menu development to staff training and development, I am able to drive operational efficiency and enhance brand reputation. - Multilingual customer service: Fluent in multiple languages, I am adept at communicating effectively with guests from diverse backgrounds and providing personalized service that exceeds expectations. - Hospitality leadership: I have a proven ability to inspire and motivate teams to achieve business objectives, fostering a culture of excellence and delivering results that drive growth. - Business acumen: With a keen understanding of industry trends and best practices, I am able to identify opportunities for improvement and implement strategies that maximize profitability and ROI. I hold a degree in tourism and hotel management and have earned multiple certifications in restaurant management and customer service. My passion for the hospitality industry is evident in my commitment to providing exceptional guest experiences and driving business success. If you have any questions or would like to discuss how I can contribute to your organization's success, please feel free to reach out to me. Show less
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The Star Gold Coast
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Hospitality
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200 - 300 Employee
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Senior Waiter
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Mar 2018 - Jun 2021
As a dedicated Senior Waiter/Head Waiter, I have developed a reputation for providing exceptional customer service and leading high-performing teams in the hospitality industry. With extensive experience in fine dining and event catering, I excel at creating memorable guest experiences and driving revenue growth for my employers. My expertise includes: - Team leadership: I have a proven ability to manage and inspire teams of servers and other front-of-house staff, ensuring that every guest receives attentive and personalized service that exceeds expectations. - Fine dining service: With extensive knowledge of fine dining service standards and protocols, I am able to create a sophisticated and refined atmosphere that enhances the overall guest experience. - Event coordination: Whether planning and executing a large-scale banquet or managing a private dining event, I have the organizational skills and attention to detail necessary to ensure flawless execution and exceed guest expectations. - Communication skills: Fluent in multiple languages, I am able to communicate effectively with guests from diverse backgrounds and provide exceptional service that caters to their individual needs and preferences. Show less
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Royal Pines Resort
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Hospitality
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1 - 100 Employee
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Food and Beverage Attendant
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Mar 2017 - Mar 2018
As a skilled Food and Beverage Attendant with experience in fine dining, I am passionate about delivering exceptional customer service and creating memorable dining experiences for guests. With a keen attention to detail and a commitment to excellence, I excel at providing personalized service that exceeds expectations and contributes to the success of the restaurant. My expertise includes: - Fine dining service: With extensive knowledge of fine dining service standards and protocols, I am able to create a sophisticated and refined atmosphere that enhances the overall dining experience. - Menu knowledge: I have a deep understanding of the restaurant's menus, ingredients, and preparation methods, allowing me to provide detailed and knowledgeable recommendations to guests and ensure that all dietary needs and preferences are accommodated. - Wine service: With a passion for wine and a strong understanding of wine pairings, I am able to guide guests through the restaurant's wine list and provide recommendations that complement their meal choices. - Attention to detail: I am committed to providing a flawless dining experience for guests, with a focus on impeccable service and attention to detail in all aspects of the guest experience. Show less
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Mason Pine Hotel Bandung
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Hospitality
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1 - 100 Employee
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F&B Supervisor
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Jan 2016 - Jun 2016
As a dedicated Food and Beverage Supervisor with extensive experience in five-star hotels, I am committed to delivering exceptional guest experiences and driving revenue growth for my employers. With a passion for service excellence and a proven ability to lead high-performing teams, I excel at managing all aspects of food and beverage operations in a fast-paced and dynamic environment. My expertise includes: - Team leadership: I have a track record of success in managing and motivating teams of servers, bartenders, and other front-of-house staff, ensuring that every guest receives attentive and personalized service that exceeds expectations. - Menu development: With a keen understanding of culinary trends and a creative approach to menu design, I am able to develop menus that showcase the best in local and international cuisine, while also driving profitability for the business. - Event coordination: Whether planning and executing a large-scale banquet or managing a private dining event, I have the organizational skills and attention to detail necessary to ensure flawless execution and exceed guest expectations. - Cost control: With a strong business acumen and financial analysis skills, I am able to manage food and beverage costs effectively, while also optimizing revenue through strategic pricing and upselling. Show less
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Costa Crociere S.p.A.
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Italy
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Travel Arrangements
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700 & Above Employee
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Head Waiter
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2007 - 2014
As a skilled and dedicated Head Waiter with extensive experience in luxury cruise line dining, I am committed to delivering exceptional guest experiences and driving revenue growth for my venue. With a passion for service excellence and a proven ability to lead high-performing teams, I excel at managing all aspects of food and beverage operations on board a luxury cruise ship. My expertise includes: - Team leadership: I have a track record of success in managing and motivating teams of servers, bartenders, and other front-of-house staff, ensuring that every guest receives attentive and personalised service that exceeds expectations. - Fine dining service: With extensive knowledge of fine dining service standards and protocols, I am able to create a sophisticated and refined atmosphere that enhances the overall dining experience on board the cruise ship. - Menu knowledge: I have a deep understanding of the restaurant's menus, ingredients, and preparation methods, allowing me to provide detailed and knowledgeable recommendations to guests and ensure that all dietary needs and preferences are accommodated. Show less
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Education
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2017 - 2019
Griffith University
Bachelor's degree, International Tourism and Hotel Management -
2016 - 2017
Griffith College (AUS)
Diploma of Hotel Management, Tourism and Hotel Management
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