Experience

Alessa Industries Co.

• Saudi Arabia
• Household Appliance Manufacturing
• 100 - 200 Employee

• Brand Executive

  • Jun 2022 - Present

  ● Maintain and developing a good relationship with customers through personal contact or meetings or via telephone etc. ● Act as a bridge between the company and its current market and future markets. ● Oversaw implementation marketing strategies, and performance analysis. ● Conducted market research to identify current marketing trends and customer behavior. ● Ensured optimization of brand image in marketing campaigns. ● Gather market and customer info to enable negotiations regarding variations in prices. Show less



Saudi German Health

• Saudi Arabia
• Hospitals and Health Care
• 700 & Above Employee

• Project Officer (Patient Experience Department)

  • Oct 2020 - Mar 2022

  Projects: Little Things Project; Friendly Hospital; Hospitality Assured; Planetree Accreditation ● Achieved the Gold classification of the Planetree Accreditation by meeting with the Person-Centered Care and the patient and family advisor council and.● Received the “Hospitality Assured” Certificate after working on meeting all of the requirements.● Enhanced patient experience by working on the room décor, amenities such as menu and minibar and creating the “New Mother” package for newborns.● Secured deal with third party even organizing company to organize new born parties upon request.● Created customized experience for the handicap, senior citizens and charities to create the ambiance of friendly hospital. Show less

• Acting Manager

  • May 2020 - Oct 2020

  ● Managed a team of 17 patient experience officers and set their working hours, breaks and leaves.● Attended regular meetings with upper management to provide updates on the projects’ progress.● Created complaint database on MS Excel to better manage problem solving and patient satisfaction.● Followed up on project task implementation and managed team performance.

• Supervisor

  • Nov 2019 - May 2020

  ● Managed a team of 13 patient experience officers and delegated tasks to ensure flow of operations.● Assigned rounds on patients, pharmacy, OPD and ER to check for any problems.● Organized events: The World Cancer Event, World Breast Cancer Day, International Day for Child Cancer, World Social Service Day.

• Social Worker Officer

  • Jun 2019 - Nov 2019

  ● Completed rounds on patients to check for problems addressed each case individually and set tailored measurable goals.● Monitored and evaluated clients’ progress, modified treatment plans and created weekly reports.