IT Support Technician II / Lead

• Jul 2023 - Present

IT Support Technician I

• Jan 2022 - Jul 2023

- Provide Tier 1 support for over 16,000 students, faculty and staff of Clark College.- Use Active Directory to reset passwords and unlock account for faculty/staff and students- Act as the first point of contact for incoming technology requests- Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application- Troubleshoot software issues and document solutions- Route tickets in Freshservice to the proper desktop technicians, network engineering, and application management IT members as needed.- Ensure continuous clients support and contact with clients- Escalate critical system interruptions with IT incident response personnel Show less

IT Computer Lab Assistant

• Sep 2021 - Jan 2022

- Assisted students in the use of Microsoft Windows, Microsoft Office, Apple computers, related applications software and peripheral devices- Troubleshooted and helped with the configuration of the wireless devices connecting to the student network- Assisted students experiencing login problems- Basic computer troubleshooted and assisted in computer repairs- Monitored lab patrons and all supplies on a weekly basis- Worked with Office Assistant Leads to ensure compliance with Clark College's Student Computing Resources Policy Show less

Bank Teller

• Oct 2020 - Sep 2021

• Assisted customer by accurately and efficiently processing their cash and checks • Helped customer with filling checks, preventing fraudulent and with new products • Assisted managers with office administration tasks, such as answering phone calls, making copies, scheduling for customers, and monitoring all supplies needed • Informed customers about self-service digital options • Followed policies and procedures • Engaged conversations with customers by actively listening and asking questions • Introduced customers with other team members to help them financially succeed Show less

Associated Students of Clark College (ASCC) Vice President

• Jun 2019 - Jun 2020

• Recruited 20 students for ASCC’s committees in one month• Trained 30 student representatives by planning an orientation • Made 4 tri-folder boards with specific themes and over 100 bookmarks for ASCC recruitment• Made posters and flyers for recruitment and for ASCC in general• Created ASCC slogan and promoted ASCC on social media • Monitored the attendance of 30 student representatives in 20 committees and be a connection between the representatives and the committee chairs• Served as a voting chair of the ASCC Appointments Committee, coordinating recruitment calendar, promotions, committee participation, meeting day, time, location, and overall interview process.• Served as non-voting chair of ASCC Constitution & Bylaws Committee, preparing the meeting agenda and coordinating meeting day, time and location as needed• Coordinated appointments as specified in the ASCC Bylaws; review and update appointment materials and information• Created specific recruitment events, such as Tie Dye Social, and other small events.• Was a liaison between students, faculty, staff, administration, and the community Show less

Activities Programming Board (APB) Family Events Coordinator

• Feb 2019 - Jun 2019

• Planned two family movie nights per quarter• Created buttons and promotional events • Made posters and flyers for events• Worked with team members to plan a Spring Thing per year• Assist with team members during the events and promote the events

ASCC Student Representative

• Jan 2019 - Jun 2019

Private Tutor

• Dec 2015 - Aug 2017

Reviewed class materials and lessons and advanced students’ knowledge Tutored English and Literature Reviewed class materials and lessons and advanced students’ knowledge Tutored English and Literature

Teaching Assistant

• Apr 2016 - Sep 2016

Supervised ten students aged 4 to 16 in class Helped foreign teachers with record-keeping Organized materials before class Connected teachers, students, and students’ parents Motivated students to learn Supervised ten students aged 4 to 16 in class Helped foreign teachers with record-keeping Organized materials before class Connected teachers, students, and students’ parents Motivated students to learn