Han Hoang
Senior CSC at Advarra- Claim this Profile
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Topline Score
Bio
Credentials
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AWS Fundamentals: Going Cloud-Native
CourseraFeb, 2021- Nov, 2024 -
Excel Skills for Business: Essentials
CourseraFeb, 2021- Nov, 2024 -
Technical Support Fundamentals
Coursera | GoogleFeb, 2021- Nov, 2024 -
CITI Good Clinical Practice Course
CITI ProgramAug, 2021- Nov, 2024 -
Staff Group 3
CITI ProgramAug, 2021- Nov, 2024
Experience
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Advarra
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Senior CSC
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Apr 2023 - Present
As a Senior Coordinator, I serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. I provide direct client assistance and advisement to facilitate the IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications. •Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation •… Show more As a Senior Coordinator, I serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. I provide direct client assistance and advisement to facilitate the IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications. •Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation • Manages the day-to-day relationship for assigned top-tier accounts • Responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers • Provide direct client assistance and advisement to facilitate IRB review, and translate IRB decisions and processes to clients to maintain continuity and timely communications
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Client Services Coordinator II
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Apr 2022 - Apr 2023
• Serves as the main Sponsor/CRO and PI/site contact on assigned studies • Assist with other studies as needed and serve as a primary Sponsor/CRO and PI/site contact on submissions that are assigned to you • Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions
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Client Services Coordinator I
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Aug 2021 - Apr 2022
• Serves as primary Sponsor/CRO and PI/site contact on submissions that are assigned to you, and assists with studies as needed • Conducts an administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation • Documents and executes client customizations as requested; processes change requests for approved Protocols • Manages vendor relations and documentation for foreign language translations •… Show more • Serves as primary Sponsor/CRO and PI/site contact on submissions that are assigned to you, and assists with studies as needed • Conducts an administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation • Documents and executes client customizations as requested; processes change requests for approved Protocols • Manages vendor relations and documentation for foreign language translations • Maintains a high level of accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error • Completes work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalates any customer or timeline issues to management • Assists with process improvement initiatives
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Kibana Salon
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United States
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Individual and Family Services
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Salon Manager
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Apr 2013 - Aug 2021
At this role, I spearhead the management of day-to-day business operations, assign tasks, administer registers, and control stock and inventory to optimize revenue and achieve strategic objectives. Related Skills: Business operations Management, Customer Service & Support, Client Satisfaction & Expansion, Stock & Inventory Control, Process Improvement Initiatives, Team Building & Leadership, Compliance & Procedures, Key Relationship Building Following is the highlight of the value… Show more At this role, I spearhead the management of day-to-day business operations, assign tasks, administer registers, and control stock and inventory to optimize revenue and achieve strategic objectives. Related Skills: Business operations Management, Customer Service & Support, Client Satisfaction & Expansion, Stock & Inventory Control, Process Improvement Initiatives, Team Building & Leadership, Compliance & Procedures, Key Relationship Building Following is the highlight of the value I brought to the Kibana Salon: ☛ Formulated, updated, and implemented policies, streamlined schedules, mentored and trained staff members, as well as monitored shift schedules and general appointment calendar to enhance operational coherence. ☛ Secured highest customer satisfaction and retention through identifying and addressing diversified needs, resolving queries and complaints, suggesting optimal solutions, and delivering exceptional service. ☛ Accomplished predefined targets and goals by managing finances, including transactions, cash flow, as well as accounting and banking processes while monitoring purchases, expenses, and shelf stock to control inventory.
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Nail Tech
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Apr 2007 - Aug 2021
A licensed Nail Technician with over 20 years of experience in customer service. Passionate in creating unique nail art designs and providing excellent service to customers. Schedules shifts and evaluates performance with team. Trains new staff on treding nail art, electric filing, massage (hand, arm, and foot), manicure and pedicure, nail wraps and nail gels. Orients junior staff on professional ethics, practical management of supplies inventory, proper decorum, and top rate… Show more A licensed Nail Technician with over 20 years of experience in customer service. Passionate in creating unique nail art designs and providing excellent service to customers. Schedules shifts and evaluates performance with team. Trains new staff on treding nail art, electric filing, massage (hand, arm, and foot), manicure and pedicure, nail wraps and nail gels. Orients junior staff on professional ethics, practical management of supplies inventory, proper decorum, and top rate client service. Personally attends to salon’s VIP customers and updates customers with latest offerings & promos through social media links and email. Support nail technicians from other location to give updates on monthly sales, address issues concerning staff and brainstorm on ways to maintain top quality service to customers.
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Education
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Myers Park High School
High School Diploma
Community
