Experience

Amman West Hotel

• Hospitality
• 1 - 100 Employee

• Director of Sales & Marketing

  • Feb 2023 - Present



Arena Space Hotel

• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • May 2022 - Present

• Sales Manager

  • Jun 2021 - May 2022

  - Responsible for Corporate segment & Travel Agents reservations.- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.- Update action plans and financial objectives quarterly.- Identify new markets and business opportunities and increase sales .- Represent Hotels in various events and exhibition .- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.- Provide the highest quality of service to the customer at all times .- Participates in sales calls with members of sales team to acquire new business and/or close on business.- Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.- Acquiring and developing new business accounts and preparing sales proposals for clients Show less



Days Inn by Wyndham

• United States
• Hospitality
• 700 & Above Employee

• Sales Executive

  • Apr 2019 - Nov 2020

  - Responsible for Corporate segment reservations that include ( NJO's, Sports federations and clubs, government section and Government ministries, Medical section, EDU section ).- Conduct market research to identify selling possibilities.- Actively seek out new sales opportunities through cold calling, networking, personal data, and social media, telesales or street walks to identify new potential accounts.- Set up meetings with potential clients and listen to their wishes and concerns.- Prepare and deliver appropriate presentations on the hotel and services provided by the hotel.- Create frequent reviews and reports with sales and financial data.- Negotiate/close deals and handle complaints or objections.- Achieve set Revenue Targets and goals.- Closely monitor accounts’ revenue and business production. Analyze productivity figures for all selected accounts.- Prepares quotations, proposals, and Letters of Agreement.- Conducts daily sales calls and arranges site inspection trips to hotels by the corporate client. Show less

• Front Office Shift Leader

  • Aug 2016 - Apr 2019

  - Organizes, directs and monitors daily activities of front desk agents.- Complete all of the duties and responsibilities of the Front Desk Associate. - Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervises front guest service agents to ensure that established procedures are followed.- Establishes procedures, prepares and coordinates schedules, and expedites workflow.- Assists with hiring, training, motivating, and rewarding front desk agents.- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.- Reviews the daily room availability and informs all appropriate staff.- Reviews the status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.- Ensures all necessary reports and forms are completed daily.- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking a guest into the hotel, responding to guest questions, resolving guest problems/complaints, answering the telephone, making guest reservations, and checking guests out of hotel.- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.- Assists front desk agents with the resolution of guest problems/complaints as needed.- Monitors and maintains the front desk area.- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates, and area’s attractions.- Performs other duties as assigned by manager. Show less

• Front Desk Receptionist

  • Aug 2016 - Mar 2018

  - Perform all check-in and check-out tasks- Manage online and phone reservations- Inform customers about payment methods and verify their credit card data- Register guests collecting necessary information (like contact details and exact dates of their stay)- Welcome guests upon their arrival and assign rooms- Provide information about our hotel, available rooms, rates, and amenities- Respond to clients’ complaints in a timely and professional manner- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests- Upsell additional facilities and services, when appropriate- Maintain updated records of bookings and payments Show less