Hamza Ahmed
IT Service Delivery Manager at Cloudelligent- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
Hamza has done a good job assigned to him in IT Systems as a IT systems Supporting Engineer including the moving the server and rehabilitating all phone connections at Quetta office. He was also invovled of IT Operations at Reko Diq site, Quetta office, and Islamabad. He loved the Real challenges and easily Solved the issued occured in IT system during busy time of site operation. He is excellent on timely reporting and establishing folder to keep report documenting on Sarver. Solid commitment in representing the best interests of Tethyan to all confidential reports about the Company. Hamza is working since 2010 as a IT systems Supporting Engineer at Tethyan who did and doing excellent job in relevant field. so, I stronly recommend him for his bright future.
Sajid Kiani
Hamza is soft spoken, hardworking and intelligent I.T Engineer. He has a pure professional atittude and knows his job very well. A trustworthy team member and an asset to the organization he is working for. Always ready to help others in his capacity. I have never observed him in any stress rather he remains cool and calm under all kinds of stress and strains. I wish him best of luck for his future.
LinkedIn User
Hamza has done a good job assigned to him in IT Systems as a IT systems Supporting Engineer including the moving the server and rehabilitating all phone connections at Quetta office. He was also invovled of IT Operations at Reko Diq site, Quetta office, and Islamabad. He loved the Real challenges and easily Solved the issued occured in IT system during busy time of site operation. He is excellent on timely reporting and establishing folder to keep report documenting on Sarver. Solid commitment in representing the best interests of Tethyan to all confidential reports about the Company. Hamza is working since 2010 as a IT systems Supporting Engineer at Tethyan who did and doing excellent job in relevant field. so, I stronly recommend him for his bright future.
Sajid Kiani
Hamza is soft spoken, hardworking and intelligent I.T Engineer. He has a pure professional atittude and knows his job very well. A trustworthy team member and an asset to the organization he is working for. Always ready to help others in his capacity. I have never observed him in any stress rather he remains cool and calm under all kinds of stress and strains. I wish him best of luck for his future.
LinkedIn User
Hamza has done a good job assigned to him in IT Systems as a IT systems Supporting Engineer including the moving the server and rehabilitating all phone connections at Quetta office. He was also invovled of IT Operations at Reko Diq site, Quetta office, and Islamabad. He loved the Real challenges and easily Solved the issued occured in IT system during busy time of site operation. He is excellent on timely reporting and establishing folder to keep report documenting on Sarver. Solid commitment in representing the best interests of Tethyan to all confidential reports about the Company. Hamza is working since 2010 as a IT systems Supporting Engineer at Tethyan who did and doing excellent job in relevant field. so, I stronly recommend him for his bright future.
Sajid Kiani
Hamza is soft spoken, hardworking and intelligent I.T Engineer. He has a pure professional atittude and knows his job very well. A trustworthy team member and an asset to the organization he is working for. Always ready to help others in his capacity. I have never observed him in any stress rather he remains cool and calm under all kinds of stress and strains. I wish him best of luck for his future.
LinkedIn User
Hamza has done a good job assigned to him in IT Systems as a IT systems Supporting Engineer including the moving the server and rehabilitating all phone connections at Quetta office. He was also invovled of IT Operations at Reko Diq site, Quetta office, and Islamabad. He loved the Real challenges and easily Solved the issued occured in IT system during busy time of site operation. He is excellent on timely reporting and establishing folder to keep report documenting on Sarver. Solid commitment in representing the best interests of Tethyan to all confidential reports about the Company. Hamza is working since 2010 as a IT systems Supporting Engineer at Tethyan who did and doing excellent job in relevant field. so, I stronly recommend him for his bright future.
Sajid Kiani
Hamza is soft spoken, hardworking and intelligent I.T Engineer. He has a pure professional atittude and knows his job very well. A trustworthy team member and an asset to the organization he is working for. Always ready to help others in his capacity. I have never observed him in any stress rather he remains cool and calm under all kinds of stress and strains. I wish him best of luck for his future.
Credentials
-
Data Science Foundations - Level 1
IBMFeb, 2017- Nov, 2024 -
MCSE: Productivity
MicrosoftSep, 2016- Nov, 2024 -
MCSA: Office 365
MicrosoftDec, 2014- Nov, 2024 -
MS: Implementing Microsoft Azure Infrastructure Solutions
MicrosoftDec, 2014- Nov, 2024 -
MCITP: Enterprise Desktop Administrator on Windows 7
MicrosoftFeb, 2014- Nov, 2024 -
MCSA: Windows 7
MicrosoftFeb, 2014- Nov, 2024 -
MS: Windows 7, Configuring
MicrosoftFeb, 2014- Nov, 2024 -
MS: Windows 7, Enterprise Desktop Administrator
MicrosoftFeb, 2014- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftAug, 2011- Nov, 2024 -
MCTS: Windows 7, Configuration
MicrosoftAug, 2011- Nov, 2024 -
MCSE: Messaging
MicrosoftJan, 2016- Nov, 2024 -
CCNA (Training)
Cisco -
Data Science Foundations - Level 1
IBM
Experience
-
Cloudelligent
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Service Delivery Manager
-
Mar 2023 - Present
• Leading and Mentoring Global IT Team: Successfully leading a team of 8 IT Engineers across multiple countries, focusing on Microsoft Azure and M365 solutions and management, fostering collaboration and knowledge sharing.• Overseeing the deployment, monitoring, maintenance, and support of Microsoft 365 & Azure Services and on-prem infrastructure (servers, storage, operating systems, and applications)• Ensure compliance with disaster recovery plans, identify risks to service delivery, recommend options, and execute approved solutions.• Led incident recovery activities, performing problem management and conducting Root Cause Analysis. Implementing proactive monitoring of capacity, performance, and optimization, taking remediation action as necessary.• Developing and maintaining roadmaps, including upgrade paths and end-of-support information, and Implementing procedures to improve efficiency and maximize value from Infrastructure Services Contracts.• Manage contracts with vendors and software licenses, ensuring optimal utilization of resources.• Presenting complex technical information in a clear and concise manner to senior leadership teams. Translating technical metrics into meaningful business insights, focusing on business impact, KPIs, trends, risks, and future IT initiatives.• Providing mentorship and training to engineers, resolving escalated L3 issues promptly. Show less
-
-
Sr. IT Support Specialist
-
Jan 2022 - Mar 2023
• Designing, Configuration & Managing Microsoft 365 tenants for small ~ medium USA based organizations.• Responsible for L2 & L3 support for IT Systems, business-critical applications and network services.• Azure access and identity management for enterprise applications and services. • Microsoft Exchange Online Management – 1600+ mailboxes.• Deployment of ITSM framework for Small ~ medium startups using Sales force GSD, Jira, Freshdesk & Service now.• RMM tools deployment and management for effective and continuous system management & user support.• Vendor & IT Consultant management for standardized global IT procurements.• Overseeing and supervising country offices (USA, Europe, Africa & Asia) L1 system & and network support team operations and giving periodic tanning for uninterrupted and smooth IT service management operations. • Collaboration with C level / Senior Leadership teams for ongoing and in-pipeline IT projects implementations.• Cisco Meraki implementation & management.• IT Systems processes, policies & procedures creation & implementation.• Information Security trainings and campaigns for end users. Show less
-
-
-
Nokia
-
Finland
-
Telecommunications
-
700 & Above Employee
-
IT Client Service Engineer
-
Jan 2020 - Dec 2021
• Main IT Point of Contact in NOKIA Pakistan office. Direct reporting to head office Finland and regional office in Dubai. • Deployment & Project Lead (Pakistan) of Nokia Secure Image for 250+ users working on Managed services Telenor Pakistan. • Bridge between Senior Management / Team Leads and NOKIA Global IT for customized & specified IT solutions configurations. • Service Owner of IT Corner Light (Pakistan), end users support with IT processes & tools and assisting them on delivery of agreed SLA of all the local IT systems & Applications, including the Incident Management, Service Requests and Demand Management processes (ITIL 4 frame work) • Pilot user for testing new IT services and applications prior to roll out. • IT orientations & IT automation trainings to newly hired resources. • IT compliance & information security implementation and enforcement for Nokia Pakistan. Show less
-
-
-
United Energy Pakistan
-
Pakistan
-
Oil and Gas
-
700 & Above Employee
-
IT System Support Engineer
-
Feb 2018 - Dec 2019
• Responsible for overall coordination of the incident management & service delivery process, particularly when there are major incidents. Planning and managing support for incident management tools and processes (ITIL/ITSM). Coordinating interfaces between incident management and other IT service management processes. • Administration and troubleshooting of IT Systems, including Windows Active Directory, DNS, DHCP, WDS, SCCM & VMWare Virtualization infrastructure & Google GSuite. • Technical & end user support for SAP & E&P Applications. • Managing and assisting State of the art Cisco Telepresence video conferencing system & Cyviz 3D projection system. • Supporting and troubleshooting Nuance Equitrac Print Management system. • Troubleshooting Cisco Unified Call Manager IP Phone System. • IT Assets Management through BMC Remedy. • Smartphone fleet configuration and management through Google Suit Device Management. Show less
-
-
-
Tethyan Copper Company Pakistan LTD.
-
Islāmābād, Pakistan
-
IT System Support Engineer
-
Mar 2010 - May 2017
• Providing IT service delivery and support for all IT infrastructure to corporate and local offices. • Successfully deployed Microsoft Office 365 Cloud-based infrastructure on corporate and branch offices and further maintained the Microsoft Office 365 Cloud infrastructure, Microsoft Azure: Cloud Computing Platform, and VMware Virtual server & storage environment. • Administering and managing Microsoft Server 2012-based Domain Controller, DHCP & DNS Server. Microsoft Exchange 2013 and Active Directory 2012 users. • Implemented Microsoft Windows 10 & 7 OS, Trained corporate and branch office remote users. • Maintained the company’s website at Microsoft Azure by using WordPress Web App for Azure App Services. • Provided server-end support to Live Link – Open Text Enterprise Content Management (ECM) • Project lead for the corporate deployment of iOS, Windows Phone and Android smartphones using cloud-based MDM; provided training to executives. • Configured and managed network links and communications (IP Telephony infrastructure and SIP Phones) for local & remote users. • Developed & implemented IT related Policies & Procedures. • Supported several cost-saving initiatives, which resulted in reduced data links & voice service costs by 30% • Assured error-free periodic backups of all corporate & branch offices servers by using Symantec Backup Exec 2014 & cloud-based backup services. Field related Projects: • Migration of field users’ mailboxes and data to O365 Exchange online and SharePoint. • Conducted Field Users' IT training including SharePoint, O365 and information security best practices. • Deployment of Polycom Video Conference system. • Initiated several cost-cutting projects to reduce data link recurring costs. Show less
-
-
-
Netport (IT Equipment & Service Provider)
-
Islāmābād, Pakistan
-
System Support Engineer
-
Jul 2006 - Dec 2009
• Project lead for various system integration efforts. • Supported several corporate clients with their companywide IT infrastructure needs and fulfilled their hardware and software needs. • Responsible for Microsoft operating systems installation and providing support for end users. • Efficiently provided support to corporate end users, maintained IT network and provided troubleshooting efforts to efficiently resolve issues. • Monitored information security of all systems, especially World Wide Web. Show less
-
-
-
Mustafa Industries (PVT) LTD.
-
Lahore, Punjab, Pakistan
-
IT Systems Support Supervisor
-
Feb 2005 - Jun 2006
• Analyzed the Company’s system needs and helped acquire and install financial and manufacturing applications and trained all users. • Supporting end-users and successfully troubleshooting laptops and desktop environments. • Effectively managed the Local Area Networks (LAN) and provided troubleshooting efforts to maintain connectivity. • Analyzed the Company’s system needs and helped acquire and install financial and manufacturing applications and trained all users. • Supporting end-users and successfully troubleshooting laptops and desktop environments. • Effectively managed the Local Area Networks (LAN) and provided troubleshooting efforts to maintain connectivity.
-
-
Education
-
2017 - 2019
Virtual University of Pakistan
Master of Science - MS, Information Technology -
1992 - 1995
University of the Punjab
Bachelor of Commerce - BCom, Business, Finance & Accounting
Community
