Associate Engineer - Global Operations

• Jan 2023 - Present

Service Desk Analyst

• Aug 2021 - Jul 2022

Remote Monitoring and Troubleshooting of Three Carrier devices in UK. Receive tickets from clients for any issues or requests of relevant kinds and take action accordingly and coordinating with concerned team. Perform ProActive Site checks on the sites where complaints were previously logged by users and create relevant reports to help resolve the issues going further. Working on Trouble tickets on BMC REMEDY ITSM tool for 3G, 4G and 5G sites within the SLA and escalating to the concerned team for resolution. Working on TOP 50 sites, analysing their KPIs, and reporting the issues regarding it on mail and tickets while maintaining the Excel sheet of the observations. Providing the information and observations regarding 3G ,4G and 5G sites after performance checks on mail and tickets and declaring whether the site is working properly or not. Ensuring that the client or customer is daily updated on the progress of the ticket untill resolved. Show less

Enterprise Network Engineer

• May 2019 - Jul 2021

Remote Monitoring & Troubleshooting of Tikona Fiber and RF devices for ILL, Broadband, and P2P circuits. Coordinating with NOC team(L2, L3) and FIELD team for arranging FE on Site and Coordinating with the same. Also coordinating with the RFNOC Team for LOS issues/Wireless parameters of Radio Devices. Handling the clients escalations and make sure the SLA is met. Monitoring and Troubleshooting on Access Core devices of multiple Cities like Switches(Cisco 6524, 2960, 3400 & Raisecom) and Routers for establishing and maintaining the link for the customers. Monitoring Wireless devices like LigoWave, MROTEK, and TpLink 510/520 series. Monitoring of link for outages, Packet Drop / Latency issues, and different RF link issues. Coordinating with other teams and the customer to resolve the issues. Following up with Service Providers for faster resolution like Airtel & TATA. Assigning VLANs on Core, and Tagging/Untagging on intermediate nodes to make sure clients network works smoothly. Show less