Experience

AIIT Solutions

• Pakistan
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Engineer

  • Jul 2022 - Dec 2022

  Islamabad, Islāmābād, Pakistan ∙ Provide a friendly and professional point of contact for customers for any queries or concerns. ∙ User administration in Active Directory, Office 365, and other software. ∙ Manage and report on the Help Desk ticketing system (Zoho Desk). ∙ Maintaining hardware and software inventory. ∙ Setting up end-user laptops using Windows 11 and setting up Office365. ∙ Provide training and instruction to staff on the use of applications and tools. ∙ Install the software on user… Show more ∙ Provide a friendly and professional point of contact for customers for any queries or concerns. ∙ User administration in Active Directory, Office 365, and other software. ∙ Manage and report on the Help Desk ticketing system (Zoho Desk). ∙ Maintaining hardware and software inventory. ∙ Setting up end-user laptops using Windows 11 and setting up Office365. ∙ Provide training and instruction to staff on the use of applications and tools. ∙ Install the software on user machines. ∙ Diagnose and resolve basic user issues related to hardware and software. ∙ Perform minor hardware repairs and install peripheral equipment. ∙ Coordinate with vendors on hardware replacements ∙ Assist users in the setup of audio-visual tools in conference rooms. ∙ Provide support remotely working users. ∙ Create end-user documentation for day-to-day queries. Setup procedure and process documentation. ∙ Ensure meeting the SLA and KPI set up for support. ∙ Ensuring detailed documentation for the tasks done. ∙ Perform routine system checks. (Daily, Weekly, and Monthly.) Show less



Ace Solutions

• System Administrator

  • Apr 2021 - Jun 2022

  Punjab, Pakistan • Maintain accurate and complete documentations for company policies and procedures. • Prepare data spreadsheets, charts, graphs, and other documents as required. • Order and stock office supplies when necessary. • Resolve customer problems promptly and accurately. • Report any repairs and maintenances to maintenance team. • Maintain standard filing system for easy and quick document assess and retrieval. • Provide technical assistance to office staffs as needed. • Assist… Show more • Maintain accurate and complete documentations for company policies and procedures. • Prepare data spreadsheets, charts, graphs, and other documents as required. • Order and stock office supplies when necessary. • Resolve customer problems promptly and accurately. • Report any repairs and maintenances to maintenance team. • Maintain standard filing system for easy and quick document assess and retrieval. • Provide technical assistance to office staffs as needed. • Assist in software and hardware upgrades. • Add or update workstations for office staffs. • Perform routine PC maintenance and updates for performance efficiency. • Supervise and process help desk support requests. • Assist in maintaining Internet service, firewalls, and telephone systems. • Initiate process improvements to better answer user demands. • Analyze, design, build and configure local area network (LAN) and wide area network (WAN), including installation of network software, firewalls and security settings for all network endpoints to support business growth • Configure LAN and WAN routers and all related equipment when new systems needed • Set up desktop computer equipment and install all network and system software, including operating systems and user software packages for new employees • Set up new users on LAN and/or WAN networks, provide access permissions to approved groups and configure security settings for new employees • Maintain and back up all networks, including hardware and software updates daily to keep systems running efficiently • Troubleshoot and identify daily LAN and WAN network issues, including at the user and user group level, to ensure minimal connectivity problems and outage • Analyze all attempted or successful network security breaches daily to determine breach cause, resolve related issues and secure network to prevent future infiltration Show less



Precision Health Consultants (PHC) Global Pvt. Ltd

• Pakistan
• Research Services
• 1 - 100 Employee

• Assistant Project Manager

  • Dec 2020 - Mar 2021

  Pakistan *Coordinate with the SM and Manager for engagement with big school systems and organize orientation sessions to increase confidence in the campaign.  Monitor the implementation of social mobilization and communication strategy in selected areas  Monitor and identify the gaps  Social mobilization and conducting the meetings with stakeholders for easier implementation of the project in the community.  To facilitate and monitor team during field activities.  Arrange… Show more *Coordinate with the SM and Manager for engagement with big school systems and organize orientation sessions to increase confidence in the campaign.  Monitor the implementation of social mobilization and communication strategy in selected areas  Monitor and identify the gaps  Social mobilization and conducting the meetings with stakeholders for easier implementation of the project in the community.  To facilitate and monitor team during field activities.  Arrange and conduct community sessions along with UC facilitu based staff to sensitize community members.  Develop linkages and referral pathway for the complicated cases from community to health facility.  Communicate aims and objectives of the study with community and respondents officer.  Monitor health line workers performance.  Providing counseling on TCV campaign and its SOPs.  Ensuring accurate and proper record keeping of vaccinated and unvaccinated children in hard form  Taking household clusters to verify work done by TCV team.  Updating senior management with timely reports through electronic media. Show less



World Health Organization

• Switzerland
• International Affairs
• 700 & Above Employee

• Tehsil Support Person

  • Oct 2019 - Dec 2020

  Rawalpindi,Punjab Orientating new polio workers, Training existing polio workers, Monitoring polio workers performance, Ensuring that all polio workers are organized and comfortable in their work environment and aren’t facing any issue, Overseeing the health and safety of workers, Providing counseling on polio campaigns and its SOPs, Ensuring accurate and proper record keeping of vaccinated and unvaccinated children in hard form, Ensuring correct Door marking by polio workers, Taking household clusters to verify… Show more Orientating new polio workers, Training existing polio workers, Monitoring polio workers performance, Ensuring that all polio workers are organized and comfortable in their work environment and aren’t facing any issue, Overseeing the health and safety of workers, Providing counseling on polio campaigns and its SOPs, Ensuring accurate and proper record keeping of vaccinated and unvaccinated children in hard form, Ensuring correct Door marking by polio workers, Taking household clusters to verify work done by polio workers, Evaluating UCMO, AIC and polio teams, Monitoring Fixed sites and transit sites. Updating senior management with timely reports through electronic media and digital format. Show less



Rawalpindi waste management company

• Information Technology Support Assistant

  • Jan 2017 - Jan 2020

  Rawalpindi, Punjab, Pakistan • Manage Company website and company dashboard. • Manage Tracking Management System and making reports. • Manage Complaint Management System and making reports. • Answering calls and emails • Configuring hardware and software • Keeping records