Experience

Intelligent Business Solutions

• United Arab Emirates

• Network and Cyber Security Engineer

  • Mar 2021 - Dec 2022

  Jeddah, Makkah, Saudi Arabia • installing and configuring computer networks and systems • identifying and solving any problems that arise with computer networks and systems • maintaining existing software and hardware and upgrading any that have become obsolete • monitoring computer networks and systems to identify how performance can be improved • providing network administration and support



Dar Al Akeeli

• Saudi Arabia
• Facilities Services

• Information Technology Engineer

  • Aug 2019 - Nov 2020

  Jeddah, Makkah, Saudi Arabia • Designing and installing computer hardware configurations. • Installing software and networking systems. • Troubleshooting network and software issues. • Installing high-level software security systems. • Fixing network faults. • Installing antivirus protection. • Coming up with IT solutions to fix a company’s problems. • Ensuring staff is properly trained on new systems.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2018 - Dec 2019

  Delhi, India Communicate with clients to diagnose technical issues Provide step-by-step instructions to fix technological issues Provide backup solutions whenever necessary Provide training sessions for new hardware or software products Access instruction manuals to help users utilize their software or hardware properly Keep detailed logs of client problems, solutions, and customer satisfaction Provide instructions in simple terms Work together with other Technical Support Specialists… Show more Communicate with clients to diagnose technical issues Provide step-by-step instructions to fix technological issues Provide backup solutions whenever necessary Provide training sessions for new hardware or software products Access instruction manuals to help users utilize their software or hardware properly Keep detailed logs of client problems, solutions, and customer satisfaction Provide instructions in simple terms Work together with other Technical Support Specialists to find solutions to more complex issues. Show less