Experience

Ecritel

• France
• IT Services and IT Consulting
• 100 - 200 Employee

• Project & Service manager

  • Oct 2022 - Present

  Within Ecritel's "Public Sector" Business Unit , we manage the vast majority of webhosting / managedhosting projects resulting mainly from public contracts, both in BUILD and RUN. My scope: - Study of the feasibility of projects in collaboration with other departments - Participation in pre-sales phases with the sales team. - Organization on each project, of the collaborative work of the selected team - Planning and identification of milestones - Follow-up of projects both internally and with service providers - Establishment of reports - Drafting of documents necessary for Project Management (MoMs, dashboards, technical procedures, etc.) - Adaptation of processes following the acquisition of Oxyd by Ecritel Show less



Veolia

• France
• Environmental Services
• 700 & Above Employee

• Junior Project Manager - Sales acceleration & Customer Experience

  • Mar 2022 - Aug 2022

  End-of-studies internship I did to obtain my second masters degree in International business and which consisted in Co-piloting the 2022 NPS (Net Promoter Score) Customer Experience campaign for VEOLIA SA(HQ), my scope: - Animation of an international community (+290 members) - Preparation of webinars in collaborative mode and restitutions - Enrichment and update of the toolbox: questionnaire, best practices, Q&A... - Preparation of the 2022 data analysis report, benchmark - Integration of the perimeter resulting from the acquisition of Suez - Improvement of the data collection process for 2022 - Follow-up of internal/external audits Show less



EXCO

• France
• Accounting
• 700 & Above Employee

• Junior Financial Auditor

  • Apr 2020 - Jun 2020

  End-of-studies internship as part of my master's degree in financial, accounting and tax engineering: - Implementation of an audit guide for broadcasting companies - Assessment of internal control processes and auditing of accounts. - Assessment of significant matters and risk areas End-of-studies internship as part of my master's degree in financial, accounting and tax engineering: - Implementation of an audit guide for broadcasting companies - Assessment of internal control processes and auditing of accounts. - Assessment of significant matters and risk areas



Cabinet EXCO ACDEN- Member of EXCO KRESTON INTERNATIONAL

• Morocco
• Business Consulting and Services
• 1 - 100 Employee

• Junior Accountant

  • Jul 2019 - Aug 2019

  Internship done on my first master's first year as a "prerequisite" to my auditing internship, my tasks were: - Bookkeeping - Lettering of third-party accounts - Accounting of invoices - Presentation of summary statements - Registration and declaration Internship done on my first master's first year as a "prerequisite" to my auditing internship, my tasks were: - Bookkeeping - Lettering of third-party accounts - Accounting of invoices - Presentation of summary statements - Registration and declaration



FESTIVAL DES MUSIQUES SACREES DE FEZ

• Assistant Technical Director

  • Jun 2019 - Jun 2019

  Internship carried out as part of my appetence for the entertainment and cultural sectors: - Acknowledgment of the parties involved - Preparation/ processing / finalization of sponsoring files - Estimation of provisional budgets - Assistance at the logistics department - Assistance at the procurement department Internship carried out as part of my appetence for the entertainment and cultural sectors: - Acknowledgment of the parties involved - Preparation/ processing / finalization of sponsoring files - Estimation of provisional budgets - Assistance at the logistics department - Assistance at the procurement department



BMCE Bank of Africa

• Préfecture de Fès, Morocco

• International payment officer

  • Jul 2018 - Aug 2018

  Mandatory internship I did in order to validate my university degree. Rattached to the international departement of BMCE Bank - Fez, I was able to perform the following tasks: - International regulations (CREDOC, REMDOC, international transfer, standby letter of credit) - International financing - Processing of customs bonds - Processing of sureties and guarantees abroad Mandatory internship I did in order to validate my university degree. Rattached to the international departement of BMCE Bank - Fez, I was able to perform the following tasks: - International regulations (CREDOC, REMDOC, international transfer, standby letter of credit) - International financing - Processing of customs bonds - Processing of sureties and guarantees abroad



BMCE Bank Of Africa

• Préfecture de Fès, Morocco

• Junior Risk Manager

  • Jul 2017 - Aug 2017



Régie Autonome de Distribution d'Eau et d'Electricité de Fes (RADEEF)

• Préfecture de Fès, Morocco

• Introductory internship

  • Jun 2016 - Aug 2016

  Touring of different departments as part of this initiation course: - Presentation of the accounting department - Presentation of the commercial department - Presentation of the procurement department - Presentation of the storage warehouse - Knowledge of internal procedures through the procedures manual Touring of different departments as part of this initiation course: - Presentation of the accounting department - Presentation of the commercial department - Presentation of the procurement department - Presentation of the storage warehouse - Knowledge of internal procedures through the procedures manual



Bouygues Telecom

• Telecommunications
• 700 & Above Employee

• Call Center Customer Service Representative

  • May 2015 - Aug 2015

  Attached to the technical department of Bouygues Telecom, this first international experience was very formative, my tasks were as follows: - Handling customer requests. - Order tracking - Management of customer complaints. - Customizing responses to customer requests - Guide the customer in the process of repairing a breakdown. - Assistance in the use of a material/product. Attached to the technical department of Bouygues Telecom, this first international experience was very formative, my tasks were as follows: - Handling customer requests. - Order tracking - Management of customer complaints. - Customizing responses to customer requests - Guide the customer in the process of repairing a breakdown. - Assistance in the use of a material/product.