hamouda alias
Infrastructure Manager & Performance Testing Manager at neolians- Claim this Profile
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Arabe Native or bilingual proficiency
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Anglais Limited working proficiency
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Français Native or bilingual proficiency
Topline Score
Bio
Credentials
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Devenir un administrateur cloud
LinkedInApr, 2019- Oct, 2024
Experience
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neolians
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Tunisia
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IT Services and IT Consulting
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1 - 100 Employee
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Infrastructure Manager & Performance Testing Manager
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Jun 2019 - Present
As a basic systems administrator, I am responsible for maintaining and optimizing the company's system and network infrastructure for optimal security. I also work on cloud migration and configuring and sizing platforms based on performance requirements. I am involved in setting up testing tools and work closely with the test and performance testing team to ensure system optimization. I also manage various systems and technologies used for performance testing in our specific infrastructure for testing our client's products. Show less
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NUXIT TUNISIE
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Tunisie
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Manager
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Jun 2012 - Mar 2019
As Co-Manager of NUXIT Tunisia, I was responsible for setting up and managing the operations of the company. My tasks included strategic planning, project management, client and supplier relationship management, finance and human resource management, as well as implementing and enforcing security and compliance standards. I was also responsible for managing the technical teams, ensuring they were trained and equipped to provide quality support to our clients. I also provided regular reporting to the management to ensure the smooth running of the company. Show less
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System Administrator Team Leader
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Jul 2012 - Aug 2013
As a System Administrator Team Leader at Nuxit (July 2012 - August 2013), I supervised a technical support team for the web hosting company Nuxit. I administered LAMP (Linux, Apache, MySQL, PHP) infrastructures for clients, configured and managed network and security equipment. I provided level 3 support for our client infrastructures, assisted system administrators in their tasks, and trained and educated users to optimize their usage. I also responded to monitoring alerts, managed incident requests, and carried out preventative and curative maintenance. I used technologies such as VMWARE ESXi/NSX, Xen, Bacula, Zabbix, Bind, Apache, Nginx, Tomcat, Ansible, PostgreSQL, MariaDB, Grafana, Fortinet, Pfsense, SQL Server, Kubernetes, Docker, Git, Jenkins, Linux (CentOS, Debian, etc.), Bash, MySQL, ElasticSearch, Redis to manage the infrastructures and provide quality service to clients. Show less
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Nerim (Sivit)
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Tunisie
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Team Leader System Administrator
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Aug 2010 - Jun 2012
Responsible for administering LAMP (Linux, Apache, MySQL, PHP) infrastructures for Nerim clients. Configured and managed network and security equipment for clients. Trained and educated users to optimize their usage of services and advised the IT teams on the use of system resources, languages, etc. Monitored technology to ensure optimization of system resources and necessary updates. Trained new hires on both technical skills and company best practices. Supervised employees to manage client requests and incidents related to the infrastructure. Contributed to a 20% increase in customer satisfaction. Developed expertise in system administration and project management. Used tools such as Zabbix to monitor system performance and quickly resolve issues. Show less
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Infrastructure Consultant
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Jan 2010 - Jul 2010
As an infrastructure consultant, I was involved in the creation phase of the Orange Tunisia call center. I analyzed the infrastructure needs for Orange Tunisia's clients, especially for the migration of a former company acquired by Orange, which is one of the leading internet service providers in Tunisia. I wrote or updated operating procedures for clients. I configured and managed network and security equipment for clients. I provided technical support for clients and resolved infrastructure-related problems. I collaborated with internal teams to improve processes and operating procedures. Show less
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LaSer Contact
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Telecommunications
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1 - 100 Employee
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System Administrator
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2008 - Jun 2010
As a System Administrator at LaSer Contact (2008-2010), I provided level 3 support on Galerie Lafayette's infrastructure and was responsible for the infrastructure in Tunisia. I configured and administered network and security hardware advancements, managed and maintained the infrastructure, responded to monitoring alerts, and managed incident requests. I adapted the information system to the needs of the company's different sites, managed multi-site backups, and provided preventive and curative maintenance using tools such as Logd, Grafana, Nagios, etc. I also used technologies such as VMWARE ESXi/NSX, Xen, Bacula, Zabbix, Bind, Apache, Nginx, Tomcat, Ansible, PostgreSQL, MariaDB, Grafana, Fortinet, Pfsense, SQL Server, Kubernetes, Docker, Git, Jenkins, Linux (CentOS, Debian, etc.), Bash, MySQL, ElasticSearch and Redis. Show less
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Founder and development director
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2000 - 2007
As the founder and development director of Didon.com, I led a team to create an online marketplace for selling artisanal products in Tunisia, which was the first e-commerce site in Tunisia. I used the open-source e-commerce platform OsCommerce to develop and manage the site. I designed the site to target a foreign market, using an international sales strategy to promote Tunisian artisanal products to foreign buyers. I mastered trade skills with suppliers and customers, including contract and invoice management, bargaining to obtain better prices from suppliers, logistics management to ensure timely delivery of products to foreign customers, business management, including financial management and relationships with foreign business partners. I also developed expertise in marketing to promote Tunisian artisanal products to foreign buyers, customer relationship management to meet the needs of foreign buyers, complaint and return management, and freight and customs management to ensure delivery of products to foreign buyers. I also verified the quality of artisanal products before selling them on the site to ensure customer satisfaction. Show less
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Tunisie Telecom
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Tunisia
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Telecommunications
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700 & Above Employee
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Director of Development
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1997 - 1999
Led a team of developers in creating innovative multimedia projects and professional websites Guided developers in multimedia software development projects using Adobe Director Guided developers in website development projects mainly using hand-coded HTML in a simple text editor Contributed to a 50% increase in team productivity and a 20% improvement in customer satisfaction Developed expertise in software development and project management Used tools such as Adobe Flash to create interactive animations and enhance the user experience of websites. Show less
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Education
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ecole Nationale des Sciences de l'Informatique
Programmation informatique, applications spécifiques
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