Experience

Kinta Riverfront Hotel & Suites

• Malaysia
• Hospitality
• 1 - 100 Employee

• Guest Service cum Revenue Manager

  • Nov 2022 - Present

  1) Give Personalize service to guest2) Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.3) Handles guest needs and ensures the highest level of guest satisfaction.4) Implementing procedures to improve services offered with the aim of attracting more customers.5) Respond and reply Guest review in all channel 6) Implementing yield management techniques to optimize revenue and profitability7) Facilitate OTA Channel promotion 8) Maximize sales and bookings of hotel9) Maximising revenue opportunities with upselling techniques10) Monitoring Channel Manager, monitor channel activities and develop and maintain sales channels Show less

• Revenue and E-commerce Executive

  • Nov 2021 - Nov 2022

  1) To determine and set room rates and other prices in order to keep hotels competitive and earn revenue 2) Creating promotional and campaign in order to generate business3) Handling OTA, Agent and liaise directly with Market Manager/Market Coordinator 4) Handle Channel Manager - (Primal-Res) in order to save time, cut cost and grow revenue maximally 5) Work closely with Front Desk personal to track customer trends and reservation 6) Work closely with Sales Team to gather business figures7) Maximize revenues in a pro-active manner in coordination with General Manager / Operation Manager by setting long and short term goals8) Setting effective strategies, ensuring that all Sales systems and plan are effective and by monitoring productivity and evaluating results Show less

• Reservations Supervisor

  • Sep 2015 - Nov 2021

  1) Supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner2) Ensuring that the reservations team achieves or exceeds monthly sales targets3) Key in individual reservation that made via Direct Booking ( Source : Phone / Email / Wssp etc )4) Key in and pick up group reservation by ensure all the rates is correctly input to avoid future adjustment 5) Processing payments and sending confirmation details to customers6) Maintain record of all bookings and maintain accuracy 7) Ensure compliance to all guest demands and manage for all inquiries 8) Provide response/feedback from guest within required time frame. Show less



Sunway Lost World Hotel

• Front Office Senior Officer

  • Oct 2014 - May 2015

  1) Directly supervises all front office personnel and ensures proper completion of all front office2) Greets the VIP guests of the hotel and performs special services for VIP Guest’s3) Handling customer complaint / compliment 4) Overseeing operations, including maintenance, cleanliness and efficiency 5) Communicating with team (problem solving, distributing work duties, providing all means to get the work done)6) Ensure the float handover, cashiering SOP follow accordingly without fail 7) Re-imbuse the float / due back by communicating with Finance Department 8) Doing hotel rounding, room and floor checking in order to ensure all in proper and orderly Show less

• Front Office Team Leader

  • Jan 2013 - Oct 2014

  1) Coordinate and manage the activities of front office team members2) Enforcing hotel policies and procedure is follow accordingly by team 3) Communicate with guest to persuade and encourage them to Up-sell room to higher category4) To supervise, train and motivate team, with the key aim of retaining and attracting customers5) Distributing room keys, registering guests and verifying reservations6) Support and assisting check out and check in process if the situation needed7) Delegating tasks to all member and ensure they follow the shift check list accordingly8) Involve in problem solving whenever GSA is facing a difficulty Show less

• Guest Service Assistance

  • May 2012 - Jan 2013

  1) Responsible for attending the guests and resolving their complaints and requests in a professional manner2) Greeting guests upon arrival and making them feel welcomed3) Handle check in and check out process4) Doing a daily courtesy call to in-house guest to ensure guest meet the comfort-ability 5) Manage all functions of a cashier, operate POS data management system rapidly and accurately6) To ensure that handover procedures are followed by reading/writing the handover log daily andensuring appropriate actions are taken to resolve any outstanding issues7) To maintain the reception, back office and staff areas in a clean and tidy condition 8) Ensure that all float are kept in a safe and secure area adopting the hotels cash handlingprocedures Show less



Bright and Noble Bookstore

• Junior Sales Executive

  • Aug 2011 - May 2012

  1) Engaging with new prospective customers and representing the company 2) Identifying key decision makers whilst developing and qualifying new business opportunities within the targeted markets 3) Meeting with clients during sales visits 4) Demonstrating and presenting products via face-to-face 5) Listen to customer requirement/s in order to close the deal 6) Record sales and order information, sending copies to the sales office, or entering figures into a computer system 7) Negotiate on price, costs, delivery and specifications with buyers 8) Check the quantities of goods on display and in stock Show less